Service Quality white papers
The Future of the Service Desk
What can we do right now to prepare for the future?
Date: 03/01/13
Company: Citrix
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The work-at-home agent model for improved customer loyalty
A more valuable outcome
Date: 12/07/12
Company: Siemens
5 principles to inspire, engage and wow
Increase loyalty by 'delighting' your customers - exceed service expectations
Date: 11/07/12
Company: Citrix
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Minimize the risk of negative business impacts
Proactively managing quality of service across the infrastructure for better bottom-line results
Date: 28/07/11
Company: Computer Associates
Assure the quality and availability of business services to your customers
Constant change, high expectations for business results, and emerging technologies challenge every IT organization
Date: 28/07/11
Company: Computer Associates
Innovations in managing IT service quality
Managing service quality and risk to service delivery in a lean economy
Date: 06/05/11
Company: Computer Associates
Introducing a Capacity Management Maturity Model
Exploring five levels of Capacity Management maturity
Date: 29/11/10
Company: TeamQuest
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Strategies to improve IT Efficiency: Using predictive analysis to do more with less
Forrester Research Paper
Date: 29/11/10
Company: TeamQuest
Modernising IT: Strategies for improving service quality and reducing IT costs
Cost-effective, automated ways to improve service delivery
Date: 23/01/10
Company: BMC Software
Service desk consolidation insight
Yield dramatic reductions in service costs while delivering significant improvements
Date: 05/08/09
Company: BMC Software
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Featured White Papers
Big Data: Managing Explosive Growth
The importance of tiered storage
The Value of Mobile and Social For CRM
Mobile access increases sales force productivity by 14.6%
Accelerating performance while reducing TCO
Data at the speed of light
Leveraging cloud security to weather threatening storms
How to defend your perimeter from today’s outsized threats
The expanding role of mobility in the workplace
Forrester: what’s next in the mobile workplace?
Part 1 of your journey to virtualisation
Examine the issues & technologies available to deliver robust virtual workspaces on the desktop.
Google Nexus series
The latest news, features and slideshows about Google's Nexus series, including the Nexus 4 smartphone and Nexus 10 tablet.
Webcast: Mobile BI
Mobilise your workforce - give them access to the data they need to make timely business decisions when out of the office Watch now
HP acquisitions
Following HP's dispute with Autonomy, we look back at other HP acquisitions in this Computerworld UK slideshow.
