Service Quality white papers
Minimize the risk of negative business impacts
Proactively managing quality of service across the infrastructure for better bottom-line results
Date: 28/07/11
Company: Computer Associates
Assure the quality and availability of business services to your customers
Constant change, high expectations for business results, and emerging technologies challenge every IT organization
Date: 28/07/11
Company: Computer Associates
Innovations in managing IT service quality
Managing service quality and risk to service delivery in a lean economy
Date: 06/05/11
Company: Computer Associates
Introducing a Capacity Management Maturity Model
Exploring five levels of Capacity Management maturity
Date: 29/11/10
Company: TeamQuest
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Strategies to improve IT Efficiency: Using predictive analysis to do more with less
Forrester Research Paper
Date: 29/11/10
Company: TeamQuest
Modernising IT: Strategies for improving service quality and reducing IT costs
Cost-effective, automated ways to improve service delivery
Date: 23/01/10
Company: BMC Software
Service desk consolidation insight
Yield dramatic reductions in service costs while delivering significant improvements
Date: 05/08/09
Company: BMC Software
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CMDB - a strategic service asset
Configuration management database is a value enabler
Date: 06/04/09
Company: Axios Systems
Shared Services
Business processes – enabling Shared Services
Date: 04/01/08
Company: IBM
Agile working: Unlocking productivity improvements for physical asset management in Europe
Study based on 292 in-depth interviews undertaken in order investigate the effectiveness of these industries
Date: 06/08/07
Company: LogicaCMG
Featured White Papers
Desktop modernisation
A guide to addressing end-user requirements and IT challenges using VMware desktop virtualisation
Accelerating cloud success
Adjusting the IT mindset
Aligning CFO and CIO priorities
Business agility and value
Gartner report: Debunking the myth of the single-vendor network
Dual-vendor or multivendor solutions
Windows 7 migration: an industry view of application compatibility
The application compatibility challenges facing those who have not yet migrated to Windows 7
Accelerate Your IT Efficiency
View the latest capacity management resources including white papers, videos and news.
Webcast: Mobile BI
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