IT White Papers

Service Quality white papers

Minimize the risk of negative business impacts

Proactively managing quality of service across the infrastructure for better bottom-line results

Date: 28/07/11

Company: Computer Associates

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Assure the quality and availability of business services to your customers

Constant change, high expectations for business results, and emerging technologies challenge every IT organization

Date: 28/07/11

Company: Computer Associates

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Innovations in managing IT service quality

Managing service quality and risk to service delivery in a lean economy

Date: 06/05/11

Company: Computer Associates

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Introducing a Capacity Management Maturity Model

Exploring five levels of Capacity Management maturity

Date: 29/11/10

Company: TeamQuest

Introducing a Capacity Management Maturity Model Download now

Modernising IT: Strategies for improving service quality and reducing IT costs

Cost-effective, automated ways to improve service delivery

Date: 23/01/10

Company: BMC Software

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Service desk consolidation insight

Yield dramatic reductions in service costs while delivering significant improvements

Date: 05/08/09

Company: BMC Software

Service desk consolidation insight Download now

CMDB - a strategic service asset

Configuration management database is a value enabler

Date: 06/04/09

Company: Axios Systems

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Shared Services

Business processes – enabling Shared Services

Date: 04/01/08

Company: IBM

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Agile working: Unlocking productivity improvements for physical asset management in Europe

Study based on 292 in-depth interviews undertaken in order investigate the effectiveness of these industries

Date: 06/08/07

Company: LogicaCMG

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