IT White Papers

Service Quality white papers

The Future of the Service Desk

What can we do right now to prepare for the future?

Date: 03/01/13

Company: Citrix

The Future of the Service Desk Download now

The work-at-home agent model for improved customer loyalty

A more valuable outcome

Date: 12/07/12

Company: Siemens

Download now

5 principles to inspire, engage and wow

Increase loyalty by 'delighting' your customers - exceed service expectations

Date: 11/07/12

Company: Citrix

5 principles to inspire, engage and wow Download now

Minimize the risk of negative business impacts

Proactively managing quality of service across the infrastructure for better bottom-line results

Date: 28/07/11

Company: Computer Associates

Download now

Assure the quality and availability of business services to your customers

Constant change, high expectations for business results, and emerging technologies challenge every IT organization

Date: 28/07/11

Company: Computer Associates

Download now

Innovations in managing IT service quality

Managing service quality and risk to service delivery in a lean economy

Date: 06/05/11

Company: Computer Associates

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Introducing a Capacity Management Maturity Model

Exploring five levels of Capacity Management maturity

Date: 29/11/10

Company: TeamQuest

Introducing a Capacity Management Maturity Model Download now

Modernising IT: Strategies for improving service quality and reducing IT costs

Cost-effective, automated ways to improve service delivery

Date: 23/01/10

Company: BMC Software

Download now

Service desk consolidation insight

Yield dramatic reductions in service costs while delivering significant improvements

Date: 05/08/09

Company: BMC Software

Service desk consolidation insight Download now


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