We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

IT White Papers

Service Quality white papers

The Future of the Service Desk

What can we do right now to prepare for the future?

Date: 08/07/14

Company: Citrix

The Future of the Service Desk Download now

How to benchmark your service desk

Why true value comes from internal benchmarking

Date: 08/07/14

Company: Citrix

Download now

How to resolve the 5 worst situations

Learn the mechanics of handling your worst transaction

Date: 06/11/13

Company: Citrix

Download now

Before you collaborate: Locating Experts

Define a business case to maximise senior sponsorship

Date: 10/10/13

Company: Morphix

Download now

How to Defuse Even the Worst Situations

Techniques for delivering bad news

Date: 03/10/13

Company: Citrix

Download now

The work-at-home agent model for improved customer loyalty

A more valuable outcome

Date: 12/07/12

Company: Siemens

Download now

5 principles to inspire, engage and wow

Increase loyalty by 'delighting' your customers - exceed service expectations

Date: 11/07/12

Company: Citrix

5 principles to inspire, engage and wow Download now

Minimize the risk of negative business impacts

Proactively managing quality of service across the infrastructure for better bottom-line results

Date: 28/07/11

Company: Computer Associates

Download now

Assure the quality and availability of business services to your customers

Constant change, high expectations for business results, and emerging technologies challenge every IT organization

Date: 28/07/11

Company: Computer Associates

Download now

Innovations in managing IT service quality

Managing service quality and risk to service delivery in a lean economy

Date: 06/05/11

Company: Computer Associates

Download now


ComputerworldUK Knowledge Vault

ComputerworldUK
Share
x
Open