The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks and customer contact centres.'Today phones have voice recognition, plan the fastest routes to your destination and unlock simply by looking at them. If we’ve come this far in 10 years, how far will we go in the next 10?'
Download this white paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now to be prepared.
Read this complimentary SDI paper to learn:
• Why IT must embrace social media
• Using your services catalogue to enhance efficiency
• BYOD and proper IT policy
• And more...