Download this white paper to discover the options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.
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The work-at-home agent model for improved customer loyalty
A more valuable outcome
Category: Service Quality
Date: 12 July 2012, 09:59
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