The recent adoption of virtualization technologies lowers the amount of hardware
required and reduces power consumption to some extent. But it also raises management
complexity since there is no longer a permanent and exclusive relationship between
physical resources and the software that runs on it. If you then choose to implement
a Service Oriented Architecture (SOA) on top of that, the increase in complexity
Bridging the gap between service demands and IT capabilities requires a higher level
of performance management for IT resources. Moving to mature Capacity Management
tools and processes lowers costs, improves service quality and increases IT productivity
since staff can focus on the most important duties rather than fighting fires.
Implementing Capacity Management, however, is an evolutionary process. To help
guide businesses along the path, TeamQuest has developed a five-level Capacity
Management Maturity Model. The scale is based on an IT Management Process Maturity
Model described by Gartner. Interested readers are encouraged to check out other
predecessors as well, such as Carnegie Mellon s Software Engineering Institute s
Capability Maturity Model (CMM) and Phil Cosby s Quality Management Maturity
In this paper we describe each of five levels of Capacity Management maturity, how
organizations can determine what level they are at and what is needed to move to the
next higher level.
2 of 8 Introducing a Capacity Management Maturity Model
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