Introducing a Capacity Management Maturity Model from TeamQuest

The recent adoption of virtualization technologies lowers the amount of hardware

required and reduces power consumption to some extent. But it also raises management

complexity since there is no longer a permanent and exclusive relationship between

physical resources and the software that runs on it. If you then choose to implement

a Service Oriented Architecture (SOA) on top of that, the increase in complexity

multiplies.

Bridging the gap between service demands and IT capabilities requires a higher level

of performance management for IT resources. Moving to mature Capacity Management

tools and processes lowers costs, improves service quality and increases IT productivity

since staff can focus on the most important duties rather than fighting fires.

Implementing Capacity Management, however, is an evolutionary process. To help

guide businesses along the path, TeamQuest has developed a five-level Capacity

Management Maturity Model. The scale is based on an IT Management Process Maturity

Model described by Gartner. Interested readers are encouraged to check out other

predecessors as well, such as Carnegie Mellon s Software Engineering Institute s

Capability Maturity Model (CMM) and Phil Cosby s Quality Management Maturity

Grid.

In this paper we describe each of five levels of Capacity Management maturity, how

organizations can determine what level they are at and what is needed to move to the

next higher level.

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