Introducing a Capacity Management Maturity Model from TeamQuest

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Conclusion

The ambition of this paper has been to describe a generic model for Capacity

Management maturity. Most businesses today are in either the Reactive or Proactive

stages. To take the next step and reach the Service stage, homogeneous monitoring

across heterogeneous platforms and technologies in combination with predictive

modeling becomes crucial. This also prepares you for the ultimate level, the Value

stage.

It should be kept in mind however, that gaining maturity is a continuous process and

not just about the tools. It s neither a matter of black or white. For some less critical

services, it might make sense to leave them at the Reactive level and fix problems as

they arrive. Giving them the full proactive treatment is probably a waste of resources.

And, no matter how proactive you are, there will always be unexpected problems

that call for an immediate reaction. But the key business processes should all be

operating at the highest possible level, so that the organization is getting the maximum

competitive advantage out of its IT investments.

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