Copyright 2010 TeamQuest Corporation. All Rights Reserved.
The ambition of this paper has been to describe a generic model for Capacity
Management maturity. Most businesses today are in either the Reactive or Proactive
stages. To take the next step and reach the Service stage, homogeneous monitoring
across heterogeneous platforms and technologies in combination with predictive
modeling becomes crucial. This also prepares you for the ultimate level, the Value
It should be kept in mind however, that gaining maturity is a continuous process and
not just about the tools. It s neither a matter of black or white. For some less critical
services, it might make sense to leave them at the Reactive level and fix problems as
they arrive. Giving them the full proactive treatment is probably a waste of resources.
And, no matter how proactive you are, there will always be unexpected problems
that call for an immediate reaction. But the key business processes should all be
operating at the highest possible level, so that the organization is getting the maximum
competitive advantage out of its IT investments.
7 of 8 Introducing a Capacity Management Maturity Model
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Ca acit Mana ement