5. Real time knowledge of the location of all inventory,
equipment, tools and other assets required to complete
6. Work order management system that optimally assigns,
schedules and dispatches specific assignments to
specific members of your mobile workforce.
7. Business intelligence software applications for analyzing
data collected in the field.
All of the items listed above help provide the real time visibility
into your field operations that is required in a Networked Field
Services organization practicing OODA loop management
One of the remaining challenges, however, with the systems
listed above is that humans quickly become overwhelmed by
large volumes of data. Complexity can become an inhibitor to
the practice of OODA. It is not enough to have real time
visibility into massive volumes of data, one must be able to
orient, or understand what the data means and how it will
impact the mission. Business intelligence software
applications fit in here. Let's consider the following scenario
in a Networked Field Service environment:
1. A high value farm tractor with a remote engine M2M
sensor wirelessly notifies a contracted service
organization that maintenance is needed.
2. The information is instantly integrated into the work order
3. The business intelligence feature analyzes the scheduling
requirements related to the maintenance code that was
4. The business intelligence feature quickly searches for
maintenance updates or alerts from the tractor's
manufacturer that might be related to the received code.
5. The business intelligence feature searches for the nearest
available and qualified diesel mechanic on staff.
6. The business intelligence feature reviews the qualified
mechanic's current schedule and compares it to other
qualified mechanic's schedules.
7. The business intelligence feature searches for the nearest
location where there is an inventory of parts for that
particular make and model of tractor.
8. The business intelligence feature looks for the nearest
inventory of tools and repair equipment that may be
necessary to complete the job.
9. The business intelligence feature searches for and
reports on the current account status for the customer
and any relevant warranty or service contract details.
10. All of this data is unified and wirelessly sent to the
service technician's smartphone.
All of the above steps can be performed in seconds, and a
complete picture can be provided to the field services
technician and the field operations manager. This information
can help all parties quickly coordinate efforts so they can
provide the services efficiently and make the customer happy.
None of these technologies or systems is particularly unique
or new. Rather it is the idea of integrating them all together
with Networked Field Services concepts in a manner that
provides unique value.