White PapersAny managed print services (MPS) strategy can help you standardise and consolidate your print and imaging devices to deliver a one-off cost saving.
Most MPS providers will centre the conversation around equipment—removing devices, redeploying units, or redirecting print jobs to centralised reprographic centres.
At Lexmark, our focus is on pages, or more accurately, the pages that drive your daily business processes. Download this white paper to find out more.
Lexmark Global Services Lexmark Managed Print Services | Lexmark Named as a Leader in the 2012 MPS Magic Quadrant "Under MPS, a service provider takes primary responsibility for meeting the customer's office printing needs, including the printing equipment, the supplies, the service and the overall management of the printer fleet... Large organisations, in particular, tend to have the most complex and least efficient office printing practices to begin with, and thus stand to benefit the most from optimising them." -Gartner, Inc. Magic Quadrant for MPS, Worldwide Lexmark and Lexmark with the diamond design are trademarks of Lexmark International, Inc., registered in the United States and / or other countries. All other trademarks are the properties of their respective owners. © 2012 Lexmark International Inc. 740 W. New Circle Rd. Lexington, KY 40550. Lexmark W TM Is your global print and imaging technology ready for the challenges ahead? Any managed print services strategy can help you standardise and consolidate your print and imaging devices to deliver a one-off cost saving, but a managed print services strategy from Lexmark can take you much further. Most MPS providers will centre the conversation around equipment—removing devices, redeploying units, or redirecting print jobs to centralised reprographic centres. At Lexmark, our focus is on pages, or more accurately, the pages that drive your daily business processes. While reducing the number of devices in your fleet and increasing user-to-device ratios can deliver one-time savings, they won't establish a foundation for ongoing productivity gains and cost savings. To do that, you have to print less—reduce your dependence on the printed page—and then go further by addressing the broader challenges of efficiently capturing, managing and accessing paper and digital documents across your enterprise. Unlike other providers, we don't force you to settle for an off-the-shelf solution. Lexmark solutions are custom-tailored to meet each client's unique needs. Intensity curve of ROI Lexmark Managed Print Services takes an end-to-end approach to improving the enterprise print infrastructure. We help you grow your return on investment through successive levels of engagement. 1 - Optimise We begin by aligning your devices with your business or mission —determining the right mix and placement of devices across your organisation for greatest efficiency and user productivity. 2 - Manage Next, we focus on the day-to-day management of your devices. Our continuous monitoring and proactive support services maximise the availability of your assets and ensure that consumables are efficiently managed across your distributed locations. 3 - Improve To take your savings to the next level, we help you curb wasteful or unnecessary printing by implementing proven output strategies for reducing print volumes. 4 - Innovate MPS is all about continuous improvement. By continually tracking and analysing your environment, Lexmark adds value with business process solutions. A document management or workflow solution deployed to even a subset of your organisation can multiply productivity and accelerate your ROI. 4 Improve Business Processes - Reduce ^ Print Volumes Improve 2 Device Management > \> o 3 2 CL "O c co CO U) c ?> CO CXI Optimise -| Device Infrastructure 10%-20% 20%-30% Cost Reduction 30%+ Strategic Impact Create a "less paper" environment. Efficiently and securely manage the complete lifecycle of your paper-based and digital business content. Infrastructure Optimization Our first priority is to select and deploy the right technology for your Pusiness enterprise or organisation. Lexmark will ensure you have the essential hardware capabilities, software and support services to support the efficient flow of documents and information across your global operation. » Output Assessment Security Assessment Device Access Management Print Policy Management » Deployment and Training » Sustainability Strategies Project Management » Change Management Proactive Management To ensure the smooth operation of your infrastructure we implement proactive management services and support for the maintenance and servicing of your devices, along with proactive, automated processes for the timely replenishment of toner, parts and other consumables. In addition, we implement metric-based project governance. Throughout the lifecycle of the partnership, Lexmark objectively quantifies the value we are delivering, while constantly pushing for a higher level of performance. Proactive Device Monitoring Proactive Consumables Management » Configuration Management Maintenance Service » Help Desk Integration Tracking and Reporting Global Services Portal MPS Governance Business Process Optimisation Achieving long-term value from your MPS investment starts when you are able to focus less on the cost of printing and more on the total cost of doing business. Lexmark is keenly focused on unlocking value from the data collected from your managed infrastructure. Using analytics and statistical modeling, we mine the data, looking for trends and patterns. We combine the information with our real-world observations and insight into your organisation—not only what you do but why you do it—in order to recommend software- based solutions that can deliver incremental and breakthrough improvement in the performance of your organisation. Continuous Process Improvement » Lean Six Sigma Industry-Specific Workflow Solutions Back Office Solutions » Enterprise Content Management » Cloud Services » Mobility Solutions Shift Assumptions With the right partner, you can transform your enterprise. If you are seriously considering a managed print solution for your organisation, you probably already suspect that you are spending more than you should to operate your output fleet. Enlisting the help of a professional to help you get your hardcopy costs under control is a smart move. Even more important is finding the partner that's right for you. MPS solutions and the project management skills to implement them are complex. The most successful outcomes are achieved when the MPS provider demonstrates a clear understanding of your goals and objectives, is willing to conduct a thorough assessment of your output environment, and most importantly, can clearly show a track record of success. Lexmark's first multi-country services engagement was in the late 1990s, establishing us as a forerunner in the MPS market. Through the ensuing years, we have grown our team of experts, codified best practices, and built the global infrastructure needed to provide the highest level of service to our customers. The strategy we will recommend for you depends on your specific environment, goals and management commitment. Our aim, however, is straightforward: execution and results. We believe in planning, communications and visibility. No magic is involved in our success. It's based on the sound management principles of establishing well-defined goals, developing detailed plans for achieving those goals, and providing ongoing evaluations of results within the context of your business or mission. Running On All Cylinders Cummins, a global leader in the design, manufacture and distribution of service engines and related technologies, has chosen Lexmark to manage, monitor and maintain its entire global fleet of output devices, which support 40,000 employees and operations in 190 countries and territories. SPEED 30 Countries in 30 Days Coordination, logistics and planning enable a fast start. During the first phase of Cummins' project, Lexmark's project team deployed in record time, installing all sites in a 30-country implementation in just one month. VISIBILITY Diamond Clarity With a fleet-wide view of all of its output devices, Cummins knows how many devices it operates, where they are located, what those devices are printing, and whether a device is over-utilised or under-utilised. In addition, the entire fleet is linked directly to the service desk to remedy issues before they impact user productivity. ACCURACY Inside View Cummins' IT staff is responsible for charging internal departments for print consumption. With a complete view of its entire network of devices, Lexmark is able to provide monthly reports on usage, by device and by location, so that the information can be fed directly into the billing system. RELEVANT Getting It Right By implementing Lexmark Print Release, print jobs at Cummins are no longer pushed to the printer. The solution strengthens document security, eliminates forgotten print jobs from piling up, and reduces paper and toner waste. RESULTS Running Lean In the first-year, Cummins saw monthly expenses drop by 62 percent, pages cut by 36 million and achieved annual savings of approximately $2 million. 4 MPS Essentials: Managing change and measuring progress. Ultimately, a managed print services engagement is an equal balance of products, processes and people. Changing the physical print devices that people use is one thing, but changing their print practices and behaviours is quite another. Lexmark MPS places emphasis on both sides of the equation—change management and governance—to deliver successful outcomes and continuous improvement. Change Management Lexmark MPS project team leaders are certified in research- based change management methodology. We align the three foundational elements of sponsorship, project management and change management to ensure your project achieves your target ROI and objectives. Our change management approach encompasses all phases and aspects of the project. More than just a communication plan, it is a structured methodology that we have developed after more than 3,500 MPS engagements and through the adoption of best practices. Governance and Reporting When implemented correctly, managed print services can lead to significant and ongoing improvement in the way your organisation manages documents and information. Having a solid framework for governance, along with a well-defined set of performance metrics, will provide the essential links between strategy, execution and value creation. At Lexmark, we use a multi-tiered global governance model to deliver transparency and value to our clients. The first and middle tiers consist of weekly and monthly operations reviews. These tactical sessions are used for reviewing performance data and project milestones. At the next level are strategic executive reviews, which are held on a quarterly cycle. The purpose of these meetings is not only to review how well the MPS strategy is delivering to expectations, but also to explore opportunities for ongoing cost reductions and greater efficiency through continuous improvement initiatives. Lexmark plans for change, and acts on your plan. PLANNING Gain sponsorship Define change management (CM) strategy Develop all CM plans Define governing policies and principles Conduct CM training for project team PILOT OPTIMIZATION » Assess processes > Test approval and exception processes > Test and finalise governing policies and principles Test CM strategy and plans » Draft business case Prepare risk assessment Assessments conducted Take action and implement CM plans Manage stakeholders Prepare final business case IMPLEMENTATIO E Site readiness Knowledge transfer - Share sessions - Product training - Briefings Contract management Specific customers requirements STEADY STAT Collect and analyse feedback Embed new ways of working Realise benefits Measure progress Identify areas for improvement Global Approach What sets Lexmark Managed Print Services apart from the pack? Global Execution Lexmark understands what it takes to keep mission- critical business processes and networked printers and MFPs running smoothly across global platforms for the lowest possible cost. But making sure you can print, copy, email and scan documents easily and with minimal downtime is only part of the value of Lexmark MPS. Greater benefits come as we monitor, analyse and report on the performance of your fleet in a consistent, worldwide manner. Lexmark Managed Print Services, executed across a global platform, combines real-time information and professional Insight to drive greater productivity and efficiency across large, distributed business enterprises and organisations. With the Global Services Portal, You See What We See It is important to us that we provide a transparent view of your fleet. As an MPS customer, you will have 24/7 access to real-time information through the Lexmark Global Services Portal. This secure website lets you easily search for network devices by location, view status and history of open services requests, run detailed reports and view analytics. You can also use the portal to order supplies or to contact your Lexmark support representative. Your organisation will also benefit from on-demand access to the Lexmark Knowledgebase, a comprehensive help ibrary and repository for support documents and Information specific to your account. Global Infrastructure » Single point, global management » Proven set of standards and practices » Common platform with scalable solutions » Worldwide network of partners, distributors and suppliers Global Visibility » Ability to support all locations, including multi-vendor footprints » Print rules deployed with consistency » Core metrics gathering and reporting Global Experience: » 80% of the Top 10 U.S. Retailers are Lexmark MPS customers » 30% of the Top 10 U.S. Banks are Lexmark MPS customers 50% of the Top 10 Global Retailers are Lexmark MPS customers » 50% of the Top 10 Global Banks are Lexmark MPS customers i 24% of the Fortune 50 are Lexmark MPS customers Top 10 rankings are based upon the following: Global Retailers are based upon food and drug store, general merchandiser, and specialty retailer revenue according to the Fortune Magazine's 2010 Global 500. US Retailers are based upon revenue according to the National Retail Federation "Top 100 Retailers", 2010. Global Banks refer to Commercial and Savings Institutions and rankings are based upon revenue according to 2010 Global 500. US Banks refer to Retail Banks and rankings are derived from American Banker's "Bank and Thrift Holding Companies by Assets", November 18, 2010. Fortune 50 rankings as of 2010. 6 Take your savings to the next level with end-to-end solutions. Managed Print Services from Lexmark can take you beyond cost reduction with innovative solutions to optimise the entire lifecycle of your documents. Documents and the information they contain are essential ingredients of business success. Whether hardcopy or digital, when documents and data stop moving so do ideas, answers and ultimately results. Whatever your business or mission, facilitating the creation, sharing and ease of information access is critical to growth and success. Lexmark believes that the key to realising significant savings in the output space is paper reduction. But we also believe that access to information should not be bound by infrastructure. The information our customers need to run their business should be accessible in any format, when and wherever they need it. Lexmark end-to-end solutions, powered by Perceptive Software, a Lexmark company, turn multifunction printers into powerful productivity tools that ensure your information, technology and staff are always on the same page. The Lexmark + Perceptive Software Advantage Efficiency begins at the Lexmark MFP, where employees across your organisation can start a business process simply by capturing paper documents. Lexmark MFPs with high resolution e-Task touch screens make this step quick and accurate, intuitively prompting users for additional data that supports intelligent capture, indexing and routing. ImageNow from Perceptive Software stores the documents securely with all other types of content —computer files, faxes, email and more—enabling others to find, manage, route and use the information wherever and whenever it's needed. Our flexible, easy-to-deploy solutions integrate content with the ERP systems and applications that drive your daily routines. With just a click, users can instantly access relevant information within the context of the process at hand. Store and secure data and images for automated processing Lexmark Global Services Lexmark MPS: Opportunity is knocking Strengthen security and compliance. As the interconnected nature of the hardcopy and digital environment continues to expand, you need effective strategies and strong solutions for managing risk and regulatory compliance. We will assess potential risks to your documents, your information and your network infrastructure, and integrate the appropriate solutions. Improve environmental sustainability. Lexmark's aggressive focus on page reduction is central to our value proposition. We firmly believe that the most cost-effective and sustainable page is the one you never print. Lexmark Managed Print Services will take a holistic view of your environment to drive out unnecessary printing and create more opportunities to reduce energy use and electronic. Elevate user productivity —satisfaction. Lexmark is unique in that our emphasis is not on the number of devices we can place, but placing the right devices in the right locations with the right capabilities to support the ongoing optimisation of your business or mission. We view our products, solutions and managed print services as the building blocks for higher-performing workplaces, where people are more connected, more satisfied, and more productive. What does Gartner say? According to Gartner, MPS may also include enterprise content management services and workflow optimisation components, such as developing custom applications for smart multifunction products (MFPs) that automate paper- intensive document workflows and route scanned pages to document management systems. It can also be extended to include the restructuring of document workflows. Gartner, Inc. placed Lexmark in the Leaders quadrant in its 2012 Magic Quadrant for Managed Print Services, Worldwide. Gartner analysts evaluate MPS providers on the quality and efficacy of the processes, systems, methods or procedures that enable their performance to be competitive, efficient and effective, and to positively affect revenue, retention and reputation. Ultimately, MPS providers are judged on their capability and success in capitalising on their vision. According to the Gartner report, "Leaders provide MPS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today's MPS, but also the understanding, initiative and resources to prepare for tomorrow's MPS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers." 1 Source: Gartner, Inc. "Magic Quadrant for Managed Print Services, Worldwide" by Ken Weilerstein etai, October 24, 2012. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. J Find out more. Call our information help line today on 0800 279 2606. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc. registered in the United States and/or other countries. All other trademarks are the property of their respectwe owners. © 2012 Lexmark International, Inc. 740 New Circle Rd., Lexington, KY 40550. LEXMaVRK
