Changing operating systems, changing platforms and changing hardware. Amidst all this change, one thing is certain: Mobility is here to stay. Today’s organizations that learn how to harness this sea change are poised to benefit from increased productivity, better business agility and improved customer service.
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Five Answers to Top BYOD Challenges > Navigating a sea of change: How to choose an MDM solution for today and tomorrow InfoWorld Custom Solutions Group BlackBerry The mobile era can be summed ub in one word: CHANGE. Changing operating systems, changing platforms and changing hardware. Amidst all this change, one thing is certain: Mobility is here to stay. Mobile devices gained a toehold in our organizations and revolutionized how we do business. There's definitely no going back, but there is a question of how to move forward. Today's organizations that learn how to harness this sea change are poised to benefit from increased productivity, better business agility and improved customer service. As organizations attempt to realize these benefits, three different mobile adoption scenarios are taking shape. Organizations in highly regulated industries, such as finance, health care and government, traditionally limit mobile use to corporate-issued devices. But the trend of Bring Your Own Device (BYOD) is slowly penetrating these environments. On the other end of the spectrum, a small percentage of organizations are implementing BYOD policies across the entire workforce, allowing all employees to access network resources from their personally owned smartphones and tablets. Then there are those organizations that are rolling out BYOD TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES Five BYOD Challenges Enabling users to securely accomplish work- related tasks on personally owned devices Accommodating a diverse inventory of mobile devices Effectively enforcing policies for both personally owned and corporate-provisioned devices, and enforcing different policies for different user types Minimizing the administrative burden of BYOD on staff Supporting all aspects of the mobility landscape policies to a portion of the workforce. This is where most of today's organizations fit into the picture. In fact, according to IDG Research, 54% of organizations that allow BYOD permit only 1% to 20% of their employees to conduct work on personally owned devices.' In the mobile era, even adoption scenarios are subject to change. With a maximum of 20% of the workforce subject to BYOD, there is plenty of room for growth, and there's no reason to think it won't happen: Smart- phone and tablet technology continues to advance, and the workforce becomes increasingly tech savvy. Mobile device use grows, and the mobile device user profile changes. Meanwhile, as businesses realize the benefits of BYOD, the pressure on IT to expand BYOD policies grows. Despite the relatively low depth of BYOD penetration, allowing BYOD has helped 91% of orga- nizations to achieve one or more benefits, such as increased productivity/efficiency, decreased device procurement costs and increased employee collabo- ration. But in order to optimize these benefits, IT has obstacles it must overcome. Because, despite the realization of one or more benefits, BYOD has also introduced challenges at 91% of these organizations, such as the need for increased resources to ensure security and provide support.2 All this points to a critical need to make the right choice regarding how to manage mobility and BYOD. For most organizations, this means investing in mobile device management (MDM) software. According to IDG Research, 45% of respondents agree that MDM software represents the single most important invest- ment organizations can make to ensure BYOD viability.3 However, while the vast majority — 79% — of orga- nizations have MDM solutions on their IT roadmaps, adoption is not yet fully realized.4 This is likely due to outstanding questions that organizations grapple with as a result of mobility's rapid change, not to mention the evolving MDM marketplace. It can be difficult to invest in new technology to address an issue that is changing right before your eyes. But it doesn't have to be. Let's look at those five common questions IT struggles with and how they can be addressed with the right MDM solution. ) No. 1: How do we enable users to securely accomplish work-related tasks on personally owned devices? An overwhelming majority — 86% — of mobile decision makers report that employees use personally owned devices to accomplish work-related tasks5 (even if those employees make up only a small percentage of the organization's total workforce). When corporate data commingles with personal data, concerns arise. Users do not necessarily update their devices when they should. As a result, the operating system and applications could have exploitable vulnerabilities. The applications that users download could access (and "steal") sensitive data. For example, a voice recorder may store messages on a third-party server. Or a productivity app may access the user's calendar. With the device being used for both personal and work tasks, it's not just the user's data that's at risk, but the organization's too. This leaves IT departments wondering how to enable users to securely accomplish work-related tasks on personally owned devices. The answer to this particular question is twofold: containerization and encryption. Containerization (or sandboxing) is a catchall term for a range of technolo- gies that many MDM providers deploy to create sepa- rate workspaces on a mobile device. It gives employees the freedom to use their smartphones and tablets for personal use while providing the security required by IT. Personal and work applications are kept separate. The work environment is fully encrypted, managed and secured. Key documents, intellectual property, applica- tions and content are protected. At the same time, the user has the flexibility to use his or her apps of choice in the personal workspace. Moving from one work- space to another can be as simple as a single gesture. TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES > With a maximum of 20% of the workforce subject to BYOD, there is plenty of room for growth, and there's no reason to think it won't happen: Smartphone and tablet technology continues to advance, and the workforce becomes increasingly tech savvy. When possible, an MDM solution should implement containerization at the operating system level. This enables end-to-end management of the device using technology specific to the device, controlled through features and secure connectivity from a server perspective. Thus, MDM solutions that embed contain- erization within the OS — as opposed to layering it on top of the OS — give administrators more security- capable features. The use of encryption also enables secure use of personal devices for work-related tasks. For example, a strong encryption key may be generated during activation with the MDM server. That persistent key is ideally protected on the device itself, and can then be used to encrypt the work partition and the personal partition of the device's file system architecture. That takes care of data at rest. Data in motion should also be encrypted along the entire path from the device to the server and back. For example, 256-bit encrypted connectivity from behind the firewall and a secure outbound connection over a single port from behind the firewall to the user's mobile device will protect data in motion. This functionality also eliminates the need for a third party to secure the tunnel from behind the firewall to the device. Any data traveling to and from the device is safe from unauthorized access. ) No. 2: How do we accommodate a diverse inventory of mobile devices? It's no surprise that 67% of respondents to an IDG Research survey say the ability to manage and secure devices running on different operating systems is critical or very important.6 The main principle behind BYOD is that users are allowed to perform work on the device of their choosing. Those choices are growing by the day as manufacturers bring new devices to market and upgrade existing devices as frequently as every six months. You may see certain trends among your user base. For example, 89% of survey respondents report that iOS is used in their organization. However, that does not negate the need to support multiple operating systems, as 70% of respondents also report that multiple personally owned platforms are in use in their organi- zations.7 Meanwhile, BlackBerry® remains the leading company-supplied platform at 65%.8 Any way you look at it, there is a clear need to accommodate a diverse inventory of mobile devices. MDM solutions are designed to allow IT to manage mobile devices, and most MDM solutions enable IT to manage multiple platforms. However, when evaluating MDM solutions, consider not only the platforms you support today, but those you may support in the future — and the ability of the manufacturer to accommodate a growing inventory of device types. For this you need a solution from an established provider that under- stands enterprise mobility and is positioned to secure all the devices in your enterprise, be they personally owned or corporate sanctioned. Look for a provider that can support all devices from end to end, and thus be your single MDM vendor. ) No. 3: How do we effectively enforce policies for both personally owned and corporate-provisioned devices? And how do we enforce different policies for different user types? The ability to implement policies across all smart- phones and tablets is an important piece of the MDM puzzle. IT administrators must be able to equally grant and deny device access to network resources — regardless of whether those devices are personally owned or provisioned by the organization. And yet, according to IDG Research, less than half of organiza- tions have policies in place that manage mobile risks presented by personally owned devices extremely or very well.9 That is not a lot of confidence in IT's ability 4 TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES to protect the network in the face of BYOD. As a result, IT managers are left wondering how to effec- tively enforce policies for both personally owned and corporate-provisioned devices — and how to enforce different policies for different user types. The answer to these policy enforcement concerns goes back to containerization. Separating the corporate workspace from the personal workspace on mobile devices reduces the number of policies required to effectively manage mobile risks. Furthermore, the MDM solution should provide a centralized console through which IT admins can manage policies across a diverse fleet of devices, regardless of whether they are personally owned or corporate provisioned. Policies can also be implemented based on user type. This capability makes it easy to provision new users with the right controls. And with the ability to create groups, you can apply policy changes to multiple users with just a few clicks. > Allowing BYOD has helped 91% of organi- zations to achieve one or more benefits, such as increased productivity/efficiency, decreased device procurement costs and increased employee collaboration. ) No. 4: How do we minimize the adminis- trative burden of BYOD on our staff? BYOD may increase user productivity, but it can have an adverse effect on IT. Instead of managing a stan- dardized fleet of devices, IT must now manage and secure multiple platforms of which they have limited visibility and control. This can create an administra- tive burden for IT. Of the respondents who report that BYOD has introduced challenges to their organization, 68% cite the need for increased resources (i.e., time, staff or investment) to ensure enterprise-level security as their top challenge.10 An MDM solution that enables IT to manage the work and personal areas on both personally owned and corporate devices, and security at the server level, can ease the administrative burden BYOD introduces. Such a solution should provide an integrated view of the entire mobile landscape through an intuitive administrative console. It is through this console that admins can manage all applications, devices, users and security services. They can also manage groups of users based on defined criteria, device types, multiple devices for single users and multiple servers for a single domain. The solution simplifies enterprise mobility management (EMM), allowing the enterprise to reap the business productivity benefits of BYOD without negatively impacting IT's productivity. ) No. 5: How do we know we have the support we need for all aspects of our mobility landscape? On the heels of the administrative burden IT managers must grapple with is the issue of delivering support to a diverse fleet of devices. Of the respondents who report that BYOD has introduced challenges to their orga- nization, 63% cite the need to provide IT support for devices/applications/platforms as their top challenge.1' It is beyond the reach of most organizations to acquire the expertise necessary to support the consumer plat- forms and applications that are introduced by BYOD. An organization that provisions BlackBerry devices to its executives may be fully capable of supporting those devices, but lack the in-house expertise needed to manage the Android and iOS devices used by its knowledge workers. The answer to this problem is simple: Don't do it yourself. Partner with a provider that can deliver the help you need. Seek an MDM solution provider that supports key components of an enterprise MDM strategy — including BlackBerry, iOS and Android™ devices — via a solid global organization. A provider that offers multiple tiers of service will enable you to procure just the support you need and the flexibility to acquire additional assistance as your needs change. From live support analysts and prompt response times to phone-in and electronic ticketing, the provider should be your single source of support for your entire fleet of mobile devices. rid - WorV > m m * * Rpmcmbw EJKiToGo Truphart! Twiltt-r V* O ? • • £| 5 TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES Change, change everywhere and not an end in sight There is no doubt that organizations face legitimate challenges in the midst of the mobile era. The good news is they can overcome these challenges. By deploying an MDM solution that employs containeriza- tion and encryption, organizations can enable users to securely accomplish work tasks on personally owned devices. Corporate apps and data are kept separate from personal apps and data, and both can be secured to meet IT's requirements. An MDM solution can also enable IT to accommodate a diverse fleet of mobile devices, including both corpo- rate-owned and personal-liable devices of today— and tomorrow. With containerization in place, organizations can enforce policies for both personally owned and corporate provisioned devices, as well as different user types. A centralized administrative console minimizes the administrative burden posed by BYOD while an MDM provider's robust support infrastructure can address the need to handle multiple platforms and device types. Furthermore, to be effective you need to go beyond MDM and embrace EMM, because mobile application deployment and management is only going to get more complex —whether BYOD is in place or not. Given the role an MDM solution can play in helping an organization overcome BYOD challenges, the sooner one is implemented, the better. With these challenges > With the ability to confidently grant secure access to corporate apps, IT can enable users to be more productive. Access to company and customer data will enable more accurate decision making and improved customer service. out of the way, IT organizations will be in a position to optimize BYOD's benefits. With the ability to confidently grant secure access to corporate apps, IT can enable users to be more productive. Access to company and customer data will enable more accurate decision making and improved customer service. The ability to communicate with colleagues anywhere at anytime will enable improved collaboration. Finally, the organization will be poised to accommodate the growth and change that will continue to be the hallmark of mobile. Of course, all of this is predicated on your choosing an MDM solution provider that has the technical and strategic prowess to enable a successful enterprise mobility strategy. As you consider providers, look for one that has a history of delivering enterprise mobile security and is actively responding to continuous change. Select a solution that covers all the scenarios you face today and tomorrow, thereby "future proofing" your investment. With an MDM solution provider that can meet all these criteria as your partner, you will be well equipped to navigate the sea change known as enterprise mobility. ? 1 Computerworld Quick Poll Research: BYOD Not All It's Cracked Up to Be? 2 Computerworld Quick Poll Research: BYOD Not All It's Cracked Up to Be? 3 Computerworld Quick Poll Research: BYOD Not All It's Cracked Up to Be? 4 Computerworld Quick Poll Research: MDM in the Enterprise 5 Computerworld Quick Poll Research: BYOD Not All It's Cracked Up to Be? 5 Computerworld Quick Poll Research: MDM in the Enterprise 7 Computerworld Quick Poll Research: BYOD Not All It's Cracked Up to Be? 8 Computerworld Quick Poll Research: BYOD Not All It's Cracked Up to Be? 9 Computerworld Quick Poll Research: MDM in the Enterprise 10 Computerworld Quick Poll Research: BYOD Not All It's Cracked Up to Be? 11 Computerworld Quick Poll Research: BYOD Not All It's Cracked Up to Be? ADDITIONAL RESOURCES TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES On Solid Ground: How BlackBerry 10 Solves BYOD's Biggest Challenges Bring Your Own Device (BYOD) is one of the most significant trends in recent IT history. According to Gartner, 70% of mobile professionals will conduct their work on personal smart devices by 2018.1 While companies that allow BYOD typically do so hoping to increase productivity, reduce costs and boost employee satisfaction, their IT depart- ments are tasked with the reality of managing multiple devices and keeping corporate data safe. That's especially daunting when so many aspects of enterprise mobility are changing so fast, with no end in sight. That's why it's time for real multiplatform enterprise mobility management (EMM). Why it's time for BlackBerry® Enterprise Service 10. The control you need — and the experience users want BlackBerry Enterprise Service 10 is the unified device management and security platform for corporate and personally owned BlackBerry OS, BlackBerry® 10, iOS and Android devices. BlackBerry Enterprise Service 10 simultaneously simplifies and enhances multiplatform mobility management in ways the enterprise has never seen until now. Among the many advantages: > SECURITY: Designed to meet every need, from the basics to the most demanding. * DEVICE DIVERSITY: Manage your complex mobile fleet — both BYOD and corporate-owned. » ENFORCING POLICIES AND CONTROLS: Choose options that are tailored to your needs. * IT MANAGEMENT: Get a unified view of your entire mobile landscape. > SUPPORT: Flexible options ensure you've got the assistance you need. Over the next several pages, we'll explore these benefits and more in some detail. But the only way to see exactly how BlackBerry Enterprise Service 10 can revolutionize the way your organization approaches mobility is to try it yourself. And you can do that now, FREE for 60 days. Download the FREE 60-day BlackBerry Enterprise Service 10 trial.2 Helping users get the job done, securely — on the devices they choose As enterprises mobilize business processes, more and more sensitive data passes through and resides on mobile devices. By now, most organizations are well aware that they need a robust security strategy and mobility platform to protect their data, their business and their users. To address these issues comprehensively, the BlackBerry 10 platform has been built from the ground up to deliver a first-rate user experience, while meeting the complex and ever-shifting demands of enterprise security. How? Let's look at some of the details. BlackBerry is the gold standard for secure end-to-end mobility For all the devices in your organization (BlackBerry, Android and iOS), BlackBerry Enterprise Service 10: > Prevents unauthorized devices from accessing corporate assets > Provides end-to-end encryption for protection against possible interception > Secures corporate data and applications on BYOD devices > Assures end users of their privacy and freedom through containerization Let's get even more specific. For the BlackBerry 10 devices in your fleet, your enterprise benefits from: > Protection against data leakage through BlackBerry® Balance™, for the secure and seamless separation of corporate and personal data > 256-bit AES encryption in transport and on-device » FIPS 140-2 Certification > Password enforcement, remote device lock and wipe (for the Work Space only, or for the full device) > The ability to route all corporate application connectivity through a secure BlackBerry Enterprise Service 10 gateway (MDS-CS) > A single outbound port for all communications, with no need for additional VPNs TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES On Solid Ground: How BlackBerry 10 Solves BYOD's Big > The ability to deploy enterprise apps via push or self- service download to a secure corporate perimeter > The option to use top-level, regulated-level EMM controls and settings, enabling full compliance for government and regulated environments When it comes to security for Android and iOS devices, your enterprise can take advantage of: > Password enforcement, device lock and remote total/selective wipe > App whitelisting > Jailbreak/rooting detection > A device client that detects security compliance > The ability to set up automatic actions when a device is found to be out of compliance > The ability to enforce device encryption And with the Secure Work Space option for iOS and Android, you also have the ability to: > Protect against data leakage, by keeping work applications secure and separate from personal apps and data > Route all work data through a BlackBerry secure connection > Use a single outbound port for all communications, with no need for additional VPNs Download the FREE 60-day BlackBerry Enterprise Service 10 trial, which includes 20 Secure Work Space licenses.2 Containerization for BlackBerry 10 devices We've briefly touched on the data leak prevention capabilities of the BlackBerry 10 platform. Providing separation at a platform level, BlackBerry Balance gives your employees the freedom and privacy they want for their personal use while delivering the security and management you need for business use. It's the best of both worlds, seamlessly built into every BlackBerry 10 smartphone and managed through BlackBerry Enterprise Service 10. Personal and work apps and information are kept separate, and the user can switch from their Personal Space to Work Space with a simple gesture. The Work Space is fully encrypted, managed and secured, so you can protect critical content and applications, while allowing users to get the most out of their smartphone for their personal use through apps like Facebook and Twitter, plus gaming, photos, videos and more. The Work Space and Personal Space have separate wallpapers, so users always know at a glance which space they're in. Containerization for iOS and Android devices Secure Work Space is a new containerization, application-wrapping and secure connectivity option that delivers a higher level of control and security to iOS and Android devices, all managed through the single BlackBerry Enterprise Service 10 administration console. Work applications are secured and separated from personal apps and data, providing integrated email, calendar and contacts; an enterprise-level secure browser; plus secure attachment viewing and editing with Documents To Go™. If security is top-of-mind as you decide on an EMM solution, you'll find that nothing compares to the BlackBerry 10 platform, managed by BlackBerry Enterprise Service 10. But we've only scratched the surface here. If you'd like to find out more, have a look at our security-focused webcasts, available on demand. HCDDDDDDHD ????????? o QDBDQDD ° User authentication is required to access secure apps and work data can't be shared outside the Secure Workspace. ADDITIONAL RESOURCES TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES On Solid Ground: How BlackBerry 10 Solves BYOD's Biggest Challenges BlackBerry DitffprtM Strvlc* 10 PI7F1 IB 0 a f| G BlackBerry Enterprise Service 10 is the only MDM solution that fully manages BlackBerry OS and BlackBerry 10 devices plus Android and iOS smartphones and tablets Enabling IT to support a broad range of devices, both BYOD and corporate The BYOD phenomenon means that most enterprises today are acclimatizing to a new reality that includes multiple mobile platforms and an ever-growing number of devices. The last thing IT wants is to have to manage each platform through a separate solution — but that's been the reality for many organizations. Enforcing policies for corporate and BYOD devices — and for all user profiles Different users and user types have different mobile security requirements. With BlackBerry Enterprise Service 10, you can choose the protection that's appro- priate not just to your organization, but to the various users within it. Basic Mobility Management > When advanced security and management are not required, BlackBerry 10 smartphones support ActiveSync connectivity right out of the box, with no need for a license (and no requirement to use BlackBerry Enterprise Service 10). This way, both corporate- and personal-owned BlackBerry 10 smartphones can be quickly set up to synchronize email, calendar and contacts with Microsoft® Exchange, Microsoft® Office 365™ and other on-premise and cloud messaging platforms that support the Microsoft® ActiveSync™ protocols, including IBM Lotus® Domino®, and Novell GroupWise® servers, calendars and contacts. > Specific features and functions depend on the version of Microsoft ActiveSync you're running, and BlackBerry 10 supports a wide range of Microsoft ActiveSync releases, from version 2.5 to the latest, 14.1. > As well, BlackBerry 10 devices support VPN connectivity, for additional security in Microsoft ActiveSync scenarios. BlackBerry enables enterprises to manage complex fleets of mobile devices and truly mobilize their business. Through a single end-to-end platform and management console, organizations can easily deploy and fully manage, secure and control both personally owned and corporate-owned BlackBerry, iOS and Android devices. BlackBerry Enterprise Service 10: > Is the only device management solution to fully manage BlackBerry OS and BlackBerry 10 devices plus Android and iOS smartphones and tablets > Enables the management of multiple devices (and device types) per user > Manages both corporate-owned and personal- owned (BYOD) devices together > Satisfies the full range of security needs, from a basic level up to the high security and control needs of government and regulated industries Enterprise Mobility Management — Corporate > Corporate-level EMM delivers comprehensive device management, security and application management for personal-owned and corporate- owned BlackBerry, iOS and Android devices. Delivered through a single end-to-end platform in BlackBerry Enterprise Service 10, it provides proven BlackBerry security and controls designed to meet the needs of organizations of all sizes. > When combined with BlackBerry 10 smartphones, BlackBerry Balance separates work and personal use to satisfy both user and corporate needs without compromising on either. > With comprehensive app deployment and management capabilities, you can push and install mandatory apps and publish recommended apps to your users through BlackBerry® World™ for Work in their Work Space, without impacting their ability to access and use personal apps and content in their Personal Space. ADDITIONAL RESOURCES TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES On Solid Ground: How BlackBerry 10 Solves BYOD's Biggest Challenges EMM Segment Enterprise Mobility Management Basic Mobility Management Level of Enterprise Mobility Management Policy © ODen * Managed devices .y £._ for some end-users Jiri ^,, N and laissez-faire fairePollcy for others Regular mobile policy for everyone I Soho, sm-med business with no company policy Sm & med size business media & other I non-security sensitive industries Lg & med enterprise Isecurity sensitive o Segmented mobile policy l_g enterprise with (multiple different I levels of device I management & security Mix of lockdown \ and managed / 100% lockdown devices BlackBerry Enterprise Service 10 satisfies the full range of security needs. Legal & professional services, oil & gas, financial services large enterprise - high security Government, central agancies, regulated industries Enterprise Mobility Management — Regulated > Providing ultimate security, regulated-level EMM control options are available for BlackBerry 10 smartphones to enable compliance for government and regulated environments. Where a high degree of granular control over device features is required and for enterprises where corporate-only use and appli- cation management policies are in place, BlackBerry 10 smartphones and BlackBerry Enterprise Service 10 combine to provide the ultimate device manage- ment solution for high-security mobility. > With the regulated-level EMM controls and settings enabled, BlackBerry Balance is switched off to create a corporate-only use model where admin- istrators can control device features including camera, Bluetooth and Wi-Fi and allow or disallow the use of social media feeds and applications. So whether you need only basic security and manage- ment capabilities, the most granular control available anywhere or — for most organizations — something in between, BlackBerry 10 is ready to deliver. Interested in additional details? Find out more about the EMM controls available with BlackBerry Enterprise Service 10 Making BYOD administration easier for IT staff For administrators, each new IT solution requires a time investment: learning a new interface, managing another vendor, understanding how to navigate to the right support. BlackBerry Enterprise Service 10 won't add to the burden. Its unified console is familiar for anyone used to managing BlackBerry devices via BlackBerry Enterprise Server. Now, they can extend that know-how to manage all devices and users through a single platform and management console. And there's no need to run two mobile device manage- ment platforms in parallel (one for BlackBerry devices and another for iOS and Android). Through a single end-to-end platform and user-friendly management console, organizations can easily deploy and fully manage, secure and control a complex fleet of mobile devices. They can manage multiple devices and operating systems per user, on both corporate- owned and personal-owned (BYOD) devices. And they can address the full range of management needs, from basic Microsoft ActiveSync-only synchroniza- tion through to the highest level of control required for government and regulated environments. ADDITIONAL RESOURCES TECH DOSSIER » FIVE ANSWERS TO TOP BYOD CHALLENGES On Solid Ground: How BlackBerry 10 Solves BYOD's Biggest Challenges And with the dashboard reporting capabilities of BlackBerry Enterprise Service 10 (version 10.1), IT administrators have immediate access to a unified dashboard of key metrics across their entire mobile deployment, and can drill down into more detail on any area they choose. These areas include: > Device activations > Device last contact time > Device compliance state > Devices by platform > Devices by carriers > Top five applications deployed > Top five mobile devices Administrators can easily drill down into reports to take immediate action, or export data for further analysis. Covering all the angles, with flexible support tailored to your needs Support is a key component of any enterprise mobility management strategy. You need a strategic support partner to ensure you can deliver on your mobility objectives. BlackBerry Support provides direct access to our technical experts and resources to help ensure your BlackBerry solution performs at its best. BlackBerry support is included as standard with corporate-level EMM licenses, providing access to services including 12x5 telephone support, the ability to submit online queries and access to productivity and diagnostic tools. You can also choose advanced levels of support, and optional services, to tailor a support package that delivers the level of technical expertise, assistance, response and resolution time that your business requires. For more information, visit blackberry.com/btss We want our enterprise customers to experience a smooth, seamless transition to BlackBerry 10, from the planning stage right through to configuration and beyond. So we've developed four unique offerings, plus a training program, to help you manage your migration with ease. Flexibility and choice are built in to ensure you can find the right services to get your organization up and running with BlackBerry 10 as quickly as possible. Visit the BlackBerry Ready Program for more details. And if your organization is based in North America, take advantage of 30 days of FREE support that's available as soon as you begin the BlackBerry Enterprise Service 10 trial. BlackBerry experts will provide any guidance you need for a great start. BlackBerry Enterprise Service 10 is all you need to be ready for everything The BlackBerry 10 platform lets you manage a complex fleet of mobile devices while keeping end-user and corporate needs perfectly balanced. What's more, moving to BlackBerry 10 is easy and cost-effective, with programs and offers available to you through the BlackBerry 10 Ready Program. There's no need to invest in other MDM or EMM technology. BlackBerry gives you a no-cost way to move to the platform that empowers you to securely support your entire mobile environment. If you need to keep your business moving, you need BlackBerry 10. Want to test-drive the benefits? Take advantage of these offers and experience the EMM advantages of BlackBerry Enterprise Service 10 for yourself. > Download a free 60-day trial of BlackBerry Enterprise Service 10.2 > Get 30-day complimentary support for your BlackBerry Enterprise Service 10. > Learn how to upgrade for free from BlackBerry Enterprise Server v4 to BlackBerry Enterprise Server v5. > Discover how to trade up your BlackBerry Enterprise Server licenses to BlackBerry Enterprise Service 10 for free. ? 1 Source: http://www.gartner.com/technology/topics/byod.jsp 2 60-day Free Trial Offer: Limited time offer; subject to change. Limit 1 per customer. Trial starts upon activation and is limited to 20 total users. Following trial, customer must purchase service to continue use of product. Not available in all countries. © 2013 BlackBerry. All rights reserved. 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