IT White Papers

Knowledge Management: 5 steps to getting it right the first time

Transform customer service with a comprehensive solutions

Date: 04/11/13

Company: Oracle

Download now

A strategic approach to talent management

More Human. More resourceful.

Date: 04/11/13

Company: Oracle

A strategic approach to talent management Download now

'A little extra service’ raises customer satisfaction and lowers costs

Great service starts with personalised web self-service

Date: 04/11/13

Company: Oracle

'A little extra service’ raises customer satisfaction and lowers costs Download now

Customer experience for service

Customers use social channels to help each other

Date: 04/11/13

Company: Oracle

Customer experience for service Download now

Analytics: A blueprint for value

Converting Big Data and analytics insights into results

Date: 31/10/13

Company: IBM

Analytics: A blueprint for value Download now

Process management and compliance. Not just an end in itself

More work and less transparency by compliance regulations? There is no reason!

Date: 22/10/13

Company: iGrafx

Process management and compliance. Not just an end in itself Download now

Forrester report - Exploring Business And IT Friction: Myths And Realities

Significant gaps and loss in productivity are challenging the value, agility, and cost of IT

Date: 10/10/13

Company: BMC Software

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Transform IT Transform the Enterprise

Enable intuitive, approachable and business-friendly IT

Date: 08/10/13

Company: ServiceNow

Transform IT Transform the Enterprise Download now

Sky IQ builds new IT department

SaaS has helped build a standard for organisations in ITSM

Date: 08/10/13

Company: ServiceNow

Sky IQ builds new IT department Download now

Forrester Report: At CERN, Half Of The World's Particle Physical Experience Service Management

Establishing service management processes

Date: 08/10/13

Company: ServiceNow

Forrester Report: At CERN, Half Of The World's Particle Physical Experience Service Management Download now


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