ITIL white papers
Leveraging the Synergy between Identity Management and ITIL Processes
This paper provides overviews of identity management and ITIL
Date: 19/02/07
Company: BMC Software
Accelerating IT Service Management and ITIL Guidance with Forsythe Services and Mercury BTO
Best-practice model depends on business service expectations
Date: 19/02/07
Company: Mercury
The Role of the Capacity Management Database in the ITIL Capacity Management Process
Extending the CMDB with Capacity Management Data
Date: 19/02/07
Company: BMC Software
The Strategic Role of ITIL® in the Oblicore Ecosystem
ITIL outlines the roles, responsibilities, activities, and best practices to improve service delivery
Date: 19/02/07
Company: Oblicore
Service Level Management
A CA IT Service Management Process Map
Date: 19/02/07
Company: CA
Selecting the right consultancy to support your ITIL initiative
Gartner Research estimates that globally, there are fewer than 200 ITIL-certified (beyond Fundamental level)
Date: 19/02/07
Company: Covestic
IT Service Management Process Maps
Select your route to ITIL® best practice
Date: 16/02/07
Company: CA
Implementing ITIL Using the PMBOK in Four Repeatable Steps
How you could benefit from ITIL and how to reap such benefits
Date: 16/02/07
Company: Global Knowledge
Infrastructure Foundation for Business Service Management
An overview of the business case for ITIL
Date: 16/02/07
Company: BMC Software
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