IT White Papers

ITIL white papers

Leveraging the Synergy between Identity Management and ITIL Processes

This paper provides overviews of identity management and ITIL

Date: 19/02/07

Company: BMC Software

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Accelerating IT Service Management and ITIL Guidance with Forsythe Services and Mercury BTO

Best-practice model depends on business service expectations

Date: 19/02/07

Company: Mercury

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The Role of the Capacity Management Database in the ITIL Capacity Management Process

Extending the CMDB with Capacity Management Data

Date: 19/02/07

Company: BMC Software

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The Strategic Role of ITIL® in the Oblicore Ecosystem

ITIL outlines the roles, responsibilities, activities, and best practices to improve service delivery

Date: 19/02/07

Company: Oblicore

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Service Level Management

A CA IT Service Management Process Map

Date: 19/02/07

Company: CA

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Selecting the right consultancy to support your ITIL initiative

Gartner Research estimates that globally, there are fewer than 200 ITIL-certified (beyond Fundamental level)

Date: 19/02/07

Company: Covestic

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IT Service Management Process Maps

Select your route to ITIL® best practice

Date: 16/02/07

Company: CA

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Implementing ITIL Using the PMBOK in Four Repeatable Steps

How you could benefit from ITIL and how to reap such benefits

Date: 16/02/07

Company: Global Knowledge

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Incident Management

A CA IT service management process map

Date: 16/02/07

Company: CA

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Infrastructure Foundation for Business Service Management

An overview of the business case for ITIL

Date: 16/02/07

Company: BMC Software

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