This paper introduces ITIL v3 Event Management principles, related activities, and typical challenges. It then discusses how to resolve those challenges using best practices as well as IT Process Automation (ITPA). Automating the process of Event Management with ITPA lowers IT costs by reducing manual labor. This approach also improves quality by ensuring rapid and consistent incident resolution.
White Paper Download
Automating ITIL v3 Event Management with IT Process Automation
Improving quality while reducing expense
Date: 05 December 2008, 15:00
You must have an account to access this white paper. Please register below. If you already have an account, please login.