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IT White Papers

Customer Relationship Management/CRM white papers

Customer Relationship Management in retail banking

Retail banks are facing greater challenges than ever before in customer management

Date: 02/03/07

Company: EDS

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Customer Relationship Management Integration Across Marketing, Sales, and Service

Front and back-office processes contribute to corporate success

Date: 02/03/07

Company: Oracle

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Entrepreneur Purchasing Recommendations: CRM

Customer Relationship Management (CRM) is an option for businesses at the crossroads of growth

Date: 02/03/07

Company: Salesboom

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Guidelines For A Successful CRM

Background to a Successful CRM Solution

Date: 02/03/07

Company: Salesboom

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On-Demand Versus On-Premise CRM

Are There Performance Differences?

Date: 02/03/07

Company: Business Objects

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Complaints Management

More than just handling complaints – it’s managing customer relationships

Date: 28/02/07

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Enterprise Feedback Management

Take full advantage of customer feedback

Date: 21/02/07

Company: Confirmit

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Customer service: the risk/reward barometer

The Risk/Reward barometer of the company’s value proposition

Date: 21/02/07

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Total CRM On-the-Go

Delivering customer-centric composite applications to mobile workers

Date: 21/02/07

Company: Antenna Software

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Playing the Egg Game

Increased value in the customer experience

Date: 21/02/07

Company: Confirmit

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