Customer Relationship Management/CRM white papers
Guidelines For A Successful CRM
Background to a Successful CRM Solution
Date: 02/03/07
Company: Salesboom
On-Demand Versus On-Premise CRM
Are There Performance Differences?
Date: 02/03/07
Company: Business Objects
Complaints Management
More than just handling complaints – it’s managing customer relationships
Date: 28/02/07
Enterprise Feedback Management
Take full advantage of customer feedback
Date: 21/02/07
Company: Confirmit
Customer service: the risk/reward barometer
The Risk/Reward barometer of the company’s value proposition
Date: 21/02/07
Total CRM On-the-Go
Delivering customer-centric composite applications to mobile workers
Date: 21/02/07
Company: Antenna Software
Playing the Egg Game
Increased value in the customer experience
Date: 21/02/07
Company: Confirmit
Managing Customer Emails
10 Telltale Signs You Have Outgrown Microsoft® Outlook®
Date: 20/02/07
Company: eGain
Think like your customers
Listening to learn your customers’ perspectives
Date: 20/02/07
Company: Customer Manufacturing Group
Featured White Papers
The Key to Improving Your Customer Service: Intelligent Systems
Enabling intelligent systems
Risks, actions & benefits of a fully maintained and upgraded production database strategy
Are you delaying your database upgrade? Think again
Big Data: Managing Explosive Growth
The importance of tiered storage
The Value of Mobile and Social For CRM
Mobile access increases sales force productivity by 14.6%
Accelerating performance while reducing TCO
Data at the speed of light
Part 1 of your journey to virtualisation
Examine the issues & technologies available to deliver robust virtual workspaces on the desktop.
Google Nexus series
The latest news, features and slideshows about Google's Nexus series, including the Nexus 4 smartphone and Nexus 10 tablet.
Webcast: Mobile BI
Mobilise your workforce - give them access to the data they need to make timely business decisions when out of the office Watch now
HP acquisitions
Following HP's dispute with Autonomy, we look back at other HP acquisitions in this Computerworld UK slideshow.
