Customer Relationship Management/CRM white papers
Designing Channel Systems that Maximize Customer Profitability
Companies must carefully measure their performance metrics
Date: 02/03/07
Company: Oracle
Customer Relationship Management in retail banking
Retail banks are facing greater challenges than ever before in customer management
Date: 02/03/07
Company: EDS
Customer Relationship Management Integration Across Marketing, Sales, and Service
Front and back-office processes contribute to corporate success
Date: 02/03/07
Company: Oracle
Entrepreneur Purchasing Recommendations: CRM
Customer Relationship Management (CRM) is an option for businesses at the crossroads of growth
Date: 02/03/07
Company: Salesboom
Guidelines For A Successful CRM
Background to a Successful CRM Solution
Date: 02/03/07
Company: Salesboom
On-Demand Versus On-Premise CRM
Are There Performance Differences?
Date: 02/03/07
Company: Business Objects
Complaints Management
More than just handling complaints – it’s managing customer relationships
Date: 28/02/07
Enterprise Feedback Management
Take full advantage of customer feedback
Date: 21/02/07
Company: Confirmit
Customer service: the risk/reward barometer
The Risk/Reward barometer of the company’s value proposition
Date: 21/02/07
Total CRM On-the-Go
Delivering customer-centric composite applications to mobile workers
Date: 21/02/07
Company: Antenna Software
Featured White Papers
Big Data: Managing Explosive Growth
The importance of tiered storage
The Value of Mobile and Social For CRM
Mobile access increases sales force productivity by 14.6%
Accelerating performance while reducing TCO
Data at the speed of light
Leveraging cloud security to weather threatening storms
How to defend your perimeter from today’s outsized threats
The expanding role of mobility in the workplace
Forrester: what’s next in the mobile workplace?
Part 1 of your journey to virtualisation
Examine the issues & technologies available to deliver robust virtual workspaces on the desktop.
Google Nexus series
The latest news, features and slideshows about Google's Nexus series, including the Nexus 4 smartphone and Nexus 10 tablet.
Webcast: Mobile BI
Mobilise your workforce - give them access to the data they need to make timely business decisions when out of the office Watch now
HP acquisitions
Following HP's dispute with Autonomy, we look back at other HP acquisitions in this Computerworld UK slideshow.
