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IT White Papers

Customer Relationship Management/CRM white papers

Making every contact count

How to deliver sustained cost savings, higher satisfaction levels and better margins

Date: 04/04/07

Company: Accenture

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Which CRM Deployment is Right for You?

A guide to multiple CRM deployment options

Date: 02/04/07

Company: Oracle

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Siebel CRM On Demand Best Practice

Delivering actionable insight into sales

Date: 02/04/07

Company: Oracle

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Siebel CRM On Demand Best Practice

Triangulated forecasting

Date: 02/04/07

Company: Oracle

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Consumer-Centric Marketing

How leading consumer packaged goods companies are transforming the way they market

Date: 23/03/07

Company: Fair Isaac

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How Telecom Providers Can Improve Their Customer Acquisition Process

Improvement and measurable Return on Investment

Date: 23/03/07

Company: Fair Isaac

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Customer Churn: The Stealth Enemy

Thought leadership monograph

Date: 23/03/07

Company: Fair Isaac

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The Seven Common Myths about Customer Loyalty and the Realities Behind Them

An evaluation of customer loyalty myths

Date: 23/03/07

Company: Fair Isaac

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Which CRM Deployment is Right for You?

A Guide to Multiple CRM Deployment Options

Date: 20/03/07

Company: Oracle

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Delivering Actionable Insight into Sales

Siebel CRM On Demand Best Practice

Date: 20/03/07

Company: Oracle

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