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IT White Papers

Customer Relationship Management/CRM white papers

Top 5 Initiatives for Achieving Breakthrough Customer Support

A roadmap for companies looking to improve all aspects of their support operation.

Date: 13/10/08

Company: Citrix

Top 5 Initiatives for Achieving Breakthrough Customer Support Download now

On-Demand Remote Support

Improving Customer Support and Help Desk Efficiences

Date: 19/08/08

Company: NTR Global

On-Demand Remote Support Download now

10 Fundamentals for CRM Success

An Information Guide from Access Accounting

Date: 04/01/08

Company: Access Accounts

Download now

The 10 Key Rules of Successful Email Marketing

How to enable your business to seriously look into email marketing

Date: 03/01/08

Company: GGMR

Download now

Using end-user experience to align IT operations and business objectives

Explore the benefits of implementing a user experience management solution

Date: 30/10/07

Using end-user experience to align IT operations and business objectives Download now

Customer Relationship Management

Integration for a Customer Centric View

Date: 15/10/07

Company: Sage

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Customer Relationship Management

Integration for a Customer-Centric View

Date: 21/09/07

Company: Sage

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Gartner Research Report: Mid-Market Contact Centre Solutions: Serviceability and Usability.

Extract from the "Mid-Market Contact Centre Solutions" report

Date: 16/05/07

Company: Microsoft

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Becoming a Forward Looking Business

Will the UK retail banking market find that loyalty was simply a function of a free product?

Date: 25/04/07

Company: Confirmit

Download now


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