Customer Relationship Management/CRM white papers
The Key to Improving Your Customer Service: Intelligent Systems
Enabling intelligent systems
Date: 22/05/13
Company: Microsoft
The future of customer support: A quantitative look at where the industry is headed
The 3 fastest growing channels for support
Date: 21/05/13
Company: Citrix
Data Management for Improved Customer Experience and Higher Returns
Why customer experience is crucial to business success
Date: 22/01/13
Company: Experian
Data.com Data Quality
Committed to quality that never quits
Date: 16/01/13
Company: Salesforce.com
CRM Suite Customer Service Solutions
Customer service is the cornerstone for delivering a great customer experience
Date: 16/01/13
Company: Salesforce.com
Gain the customer service advantage with agile order-cycle processes
Key drivers of order-cycle complexity
Date: 22/10/12
Company: Oracle
Customer experience management for retail 2.0
Drivers for customer experience management
Date: 19/10/12
Company: Oracle
12 components of a successful knowledge management strategy
Manage and leverage organisational knowledge in order to resolve service issues
Date: 10/09/12
Company: Moxiesoft
5 Questions that should drive your CRM plan
Start improving your customer experience
Date: 10/09/12
Company: Moxiesoft
The agile enterprise
Effective cross-media customer communication
Date: 28/08/12
Company: Open Text
Featured White Papers
Big Data: Managing Explosive Growth
The importance of tiered storage
The Value of Mobile and Social For CRM
Mobile access increases sales force productivity by 14.6%
Accelerating performance while reducing TCO
Data at the speed of light
Leveraging cloud security to weather threatening storms
How to defend your perimeter from today’s outsized threats
The expanding role of mobility in the workplace
Forrester: what’s next in the mobile workplace?
Part 1 of your journey to virtualisation
Examine the issues & technologies available to deliver robust virtual workspaces on the desktop.
Google Nexus series
The latest news, features and slideshows about Google's Nexus series, including the Nexus 4 smartphone and Nexus 10 tablet.
Webcast: Mobile BI
Mobilise your workforce - give them access to the data they need to make timely business decisions when out of the office Watch now
HP acquisitions
Following HP's dispute with Autonomy, we look back at other HP acquisitions in this Computerworld UK slideshow.
