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IT White Papers

Customer Relationship Management/CRM white papers

Executive strategy brief: Customer experience

Empowering people, powering brands

Date: 04/11/13

Company: Oracle

Executive strategy brief: Customer experience Download now

The customer experience revolution

Make Your Customers Happy

Date: 02/08/13

Company: Avoka

Download now

Forrester report: Part 2: Growth Imperatives Focus The Business On Point-Of-Service Workers

Improved point-of-service support creates competitive advantage

Date: 14/06/13

Company: Lexmark

Download now

Forrester report: Part 1: Growth Imperatives Focus The Business On Point-Of-Service Workers

Most enterprises (65%) believe POS workers could be more effective with better support

Date: 14/06/13

Company: Lexmark

Download now

How to Choose the Best Web Content Management System for Customer Experience Management

Choosing a Web CMS is about more than Content Management

Date: 30/05/13

Company: Sitecore

How to Choose the Best Web Content Management System for Customer Experience Management Download now

The Top Seven Success Factors for Optimizing the Customer Experience with a CXM platform

Taking Full Advantage of a Customer Experience Management Platform

Date: 30/05/13

Company: Sitecore

The Top Seven Success Factors for Optimizing the Customer Experience with a CXM platform Download now

The Key to Improving Your Customer Service: Intelligent Systems

Enabling intelligent systems

Date: 22/05/13

Company: Microsoft

Download now

The future of customer support: A quantitative look at where the industry is headed

The 3 fastest growing channels for support

Date: 21/05/13

Company: Citrix

Download now

Data Management for Improved Customer Experience and Higher Returns

Why customer experience is crucial to business success

Date: 22/01/13

Company: Experian

Download now

Data.com Data Quality

Committed to quality that never quits

Date: 16/01/13

Company: Salesforce.com

Download now


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