Customer Relationship Management/CRM white papers
Why deliver extraordinary customer service?
Because it's a 'must' in today's competitive environment
Date: 19/09/11
Company: Oracle
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4 steps to building loyal and high-value customers
The customer loyalty playbook
Date: 19/09/11
Company: Oracle
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Choosing the best CRM for your organization
Pick the best option for your business needs
Date: 19/09/11
Company: Oracle
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Seven tips for profiting from lean times with CRM
Leveraging CRM processes to turbo-charge your sales operation
Date: 01/06/10
Company: Oracle
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Social CRM comes of age
The new breed of CRM: Are you ready?
Date: 01/06/10
Company: Oracle
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Differentiate your company with complete CRM
Focused on productivity and empowerment and leveraging the natural rhythms people work
Date: 01/06/10
Company: Oracle
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CRM 2.0: Technology outlook roadmap
The evolution of demand - The customer 2.0
Date: 01/06/10
Company: Oracle
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Create enduring customer relationships
A successful loyalty program is a key way to increase customer affinity and improve overall profitability
Date: 13/10/09
Company: Oracle
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Connect and empower mobile salespeople
How salespeople on the road can be more effective, better manage customer relationships, and close more deals
Date: 13/10/09
Company: Oracle
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Featured White Papers
Desktop modernisation
A guide to addressing end-user requirements and IT challenges using VMware desktop virtualisation
Accelerating cloud success
Adjusting the IT mindset
Aligning CFO and CIO priorities
Business agility and value
Gartner report: Debunking the myth of the single-vendor network
Dual-vendor or multivendor solutions
Windows 7 migration: an industry view of application compatibility
The application compatibility challenges facing those who have not yet migrated to Windows 7
Accelerate Your IT Efficiency
View the latest capacity management resources including white papers, videos and news.
Webcast: Mobile BI
Mobilise your workforce - give them access to the data they need to make timely business decisions when out of the office Watch now
Mobile
The latest up to date mobile business news. Read more
