The 7 habiTs of highly effecTive iT adminisTraTors
habiT six: be diplomaTic
In your role as an IT administrator, you ll find yourself working with a diverse group of people in a wide variety of
situations. From IT management to product managers, you ll need to develop diplomatic skills that will allow you
to navigate smoothly through your organization. Keep in mind that you ll be called upon to explain technology to
nontechnical employees and you should learn how to explain pros and cons in language they can relate to.
habiT seven: culTivaTe an opTimisTic ouTlook
The job of an IT administrator is a tough one. You re forced to manage dozens of demands, expectations, and realities
from internal customers throughout your organization. You re the first person they ll call when something goes wrong,
but you may never hear about it when things go right. When you come to work in the morning in a positive frame of
mind, your day will fly by, and you re more likely to have a fulfilling career.
These seven habits of highly effective IT administrators are intended to be a useful guide to building your career. If you
adopt them, the rewards can be high. You ll play a prominent role in your company, working directly with business line and
product managers, presenting to executives and the board of directors, and dealing with customers and partners. You ll be
contributing to the success of your company, not just operating a support function with little visibility and few rewards.
abouT ipswiTch, inc.
Ipswitch develops and markets innovative IT software that is easy to learn and use. More than 100 million people worldwide
use Ipswitch software to manage their networks with Ipswitch WhatsUp
, transfer files over the Internet using the market
leading Ipswitch WS_FTP
Professional client and Ipswitch WS_FTP Server and communicate via Ipswitch IMail Server.
To view the Daily Network Monitor blog, visit www.dailynetworkmonitor.com.
For product and sales information, visit www.ipswitch.com.
Ipswitch values community involvement; to find out how to become involved visit icare.ipswitch.com.
10 Maguire Road Suite 220
Lexington, MA 02421
Phone: (781) 676-5700
Fax: (781) 676-5710