Customers are interacting with your brand through multiple channels including the website, retail store, contact centre and even social media. You have to understand all of these multichannel interactions collectively to develop a complete voice of the customer. Download this white paper to learn how you can easily gather and leverage data from all customer touch points to deliver a superior multichannel customer experience.
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Understanding the voice of the customer
How to effectively leverage customer insight with business discovery analytics
Category: Business Process
Date: 28 May 2012, 15:15
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