Tablet computers are soaring in popularity – for both domestic and business use. In business environments, they offer a wide range of advantages, allowing employees to become more mobile and more flexible, and equipping them with useful, innovative functions to help them manage their work more effectively. This white paper presents several examples of how Lenovo ThinkPad tablets, equipped with Windows 8 Pro, are being used in business environments.
Tablet computers are soaring in popularity - for both domestic and business use. In business environments, they offer a wide range of advantages, allowing em- ployees to become more mobile and more flexible, and equipping them with useful, innovative functions to help them manage their work more effectively. This white paper presents several examples of how Lenovo ThinkPad tablets, equipped with Windows 8 Pro, are being used in business environments. According to analysts at Gartner, the market for tablet computers will have grown 67.9 percent by the end of 2013, and market experts are predicting that around 202 million new devices will be delivered this year. These figures reflect users' growing need to access, edit and forward content on their computers at any time, wherever they happen to be. This demand for mobile computer usage is also becoming increasingly apparent in business environments. More and more retailers, production companies, manufacturers and service providers are equipping their employees with practical mobile work devices. In a 2011 study conducted by PAC and Berlecon consultants, 27 percent of respondents were either already using tablet computers, planning to use them, or discussing acquiring them. The advantages they ascribed to the devices included (source: PAC, Berlecon): Simpler use of web-based applications The opportunity to make an innovative and professional impression New approaches to computer use Better support for day-to-day tasks Improved usability Windows 8 Pro www.lenovo.com WHITEPAPER: LENOVO THINKPAD TABLETS. PROVIDING EFFECTIVE BUSINESS SOLUTIONS Tablet computers boast certain characteristics lacking in conventional PCs, laptops and smart- phones that can be advantageous for businesses. The first is that tablets are operated mainly via a touchscreen, rendering computer mice, touchpads and keyboards redundant. Their screens are larger and easier to navigate than smartphone screens, making reading and entering large amounts of information considerably easier. Touchscreens allow devices to be used much more intuitively - in part because doing away with input devices allows users to interact more naturally, directly and precisely with tablets than with other types of computers, no matter what their size. Tablets are also lighter and more compact than laptops, making them better suited for work outside of the office. They also have a battery life longer than a standard working day - the battery in the Lenovo ThinkPad Tablet 2 lasts for up to ten hours without needing to be recharged. However, there are also some disadvantages to using tablet computers in business environ- ments - most of them fall under the heading of security. Employees often carry data around with them with relatively little concern for security. But there is a risk that devices could be lost or stolen and that information could fall into the wrong hands. Tablet computers are also potential targets for computer viruses and malware. Owners can pick these up when working outside the company's firewall and then introduce them into the company network when they log back in. Lenovo ThinkPad tablets with Windows 8 Pro offer effective protection against such viruses and malware as they can be secured via the active protection systems already in use for PCs. OPTIMIZED FOR BUSINESS USE: THE LENOVO THINKPAD TABLET 2 WITH WINDOWS 8 PRO The Lenovo ThinkPad Tablet 2 is particularly well suited for use in business and working envi- ronments for a number of reasons. The device is less than 10 mm thick and weighs under 600 g with over 10 hours battery life and smartphone-like always-on experience. It has been certi- fied to withstand tough and stressing conditions such as high humidity, significant changes in temperature, and strong vibrations. Tough and robust The devices were evaluated according to Mil Spec Testing MIL-STD-810F, a test method stan- dard used by various defense ministries to assess how well a device can stand up to certain conditions. The Lenovo ThinkPad Tablet 2 was awarded certification in eight categories: Vibration - The device underwent tests to see if it could function smoothly after being subjected to vibration of different levels of intensity over several hours. High temperatures - The device functioned perfectly after being subjected to tempera- tures between 20 and 60 °C over a period of four hours. Low temperatures - The device functioned without difficulty after being subjected to temperatures as low as -20 °C over a period of four hours. Extreme changes in temperature - The device continued to function normally after being subjected to extreme temperature changes between -20 and +60 °C for two hours. Dust resistance - The device functioned without fault after being blasted with varying amounts of dust for twelve hours. Windows 8 Pro 2 WHITEPAPER: LENOVO THINKPAD TABLETS. PROVIDING EFFECTIVE BUSINESS SOLUTIONS Low pressure - The device functioned faultlessly after being subjected to air pressure of 57 195.2961 Pa at a temperature of 24 °C for one hour. Humidity - The device functioned well even in 95 percent humidity. Shock resistance - The device was left undamaged by a series of shocks of different intensi- ties at irregular intervals. When combined with the Griffin® Survivor® Case, which was specially designed for the Think- Pad Tablet 2 and has also been tested and certified according to military specifications, the tablet can withstand even the toughest outdoor conditions. Windows 8 Pro support Another advantage for businesses of the Lenovo ThinkPad Tablet 2 is its Windows 8 Pro operating system. This ensures compatibility with existent software and devices. It allows important settings and, most significantly, security settings that companies have established for PCs and laptops to be easily transferred to tablets. These might include hard-drive encryp- tion, active directory settings, and security policies. The Lenovo ThinkPad Tablet 2 therefore offers all the advantages of a tablet computer while seamlessly forming part of a company's IT infrastructure. By contrast, devices that use different operating systems have to be adapted - often with a fair amount of effort - in order to be successfully integrated. Productivity Running touch-optimized Windows 8 apps, as well as familiar desktop software including productivity suits such as Microsoft Office, the ThinkPad Tablet 2 clearly differentiates from tablets for content consumption only. It also comes with a full-size USB port and supports all Microsoft Windows drivers to connect to external USB drives, monitors, printers, cameras, DVD burners, mice, and keyboards. Digitizer Pen The Lenovo ThinkPad Tablet 2 offers yet more advantages for businesses when used in com- bination with a digitizer pen, which not only allows for more precise erasing, dragging, opening and clicking but also converts handwriting into digital text. The pen is able to pick up several hundred pressure points and therefore meets the requirements for creating legally valid digital signatures. Lenovo offers several certified solutions that can be easily integrated into mobile apps and web applications. HD IPS Display The Lenovo ThinkPad Tablet 2 has a clear 25.7 cm (10.1") HD IPS display with a wide view- ing angle and five-point multi-touch technology. The 16:9 format is perfectly compatible with Windows 8, allowing users to run Windows applications in parallel windows as on a PC and to switch between them using motion commands. USING THE LENOVO THINKPAD TABLET 2 WITH WINDOWS 8 PRO IN BUSINESS ENVIRONMENTS When looking at the different ways tablet computers can be of use to businesses, it is worth considering what sets tablet computers apart from other technologies. Tablets allow remote workers to perform quickly and efficiently, while remaining in close contact with the office, as 3 WHITEPAPER: LENOVO THINKPAD TABLETS. PROVIDING EFFECTIVE BUSINESS SOLUTIONS they enable them to stay logged into the company network via the Internet and to use the device intuitively via touch, motion and voice commands, or even eye tracking. Cameras and microphones let users document complex information, while GPS functions allow them to integrate location-based services into their workflow or their interaction with customers. There are now even tablets offering "context awareness," a function that enables devices to identify what context the device is being used in and to automatically allow or bar access to informa- tion accordingly. A scenario where this might prove useful is if a tablet computer were able to recognize from the tone of a user's voices that he or she is involved in a conference call and therefore to automatically set a "do not disturb" status. The additional mobility that tablet computers provide also opens up entirely new options for businesses by speeding up or optimizing workflows, business processes, and interaction with customers or partners. Numerous examples for use have shown that the possibilities are endless and that pioneering thinkers have enormous scope for realizing their innovative ideas. There are possible applications in a whole range of categories including mobility, security, pro- cess streamlining, business intelligence, collaborative tools, and multimedia. MOBILITY Relatively simple functions that can be highly advantageous in business environments are push e-mails and push notifications. E-mail and instant messaging are particularly useful for making collective decisions with colleagues, and they can be used to even greater effect with tablet computers. Push notifications allow mobile users - for example, field staff or service em- ployees - to instantly call up information on their screens right where they are working, rather than having to move over to a laptop or PC somewhere else. In addition, a tablet has more user-friendly displays and operating functions than a smartphone, making it easier for users to engage in longer discussions online. A large manufacturer of industrial printing solutions has incorporated tablets into its service employees' workflow for precisely this reason. Its employees had previously been equipped with laptops, but these often remained in the car during repair calls. The workers could therefore only send and receive messages when they returned to their cars, meaning there could be up to half a day's delay before they were able to retrieve new information. The push notifications function on the Lenovo ThinkPad tablet not only enabled the company to significantly reduce this time lag; it also furnished workers with new collaborative tools. These employees now use their tablets to stay in constant contact with colleagues and technicians and can call on them for help when seeking a solution to a specific problem. This means that they can complete their work much quicker. The additional data storage and services provided by cloud computing also offer useful tools for employees on the move. They allow companies to place documents and other information stored on a server online and make it available to employees via a secure log-in. Lenovo offers cloud storage that businesses can use for back-ups, important company documents, photos and multimedia files. The storage facility can also be accessed from other devices via web browsers or an Microsoft Outlook add-in. The service also supports team collaboration and sharing on the social Web and has an encryption function for important documents. Expanding the mobile workplace can go even further: the entire desktop, including all files and applications, can be made available in the cloud - with the appropriate security, of course! Le- novo offers this as part of its Secure Cloud Access software solution. The service is built on cloud computing technology provided by Stoneware, the cloud computing manufacturer Windows 8 Pro 4 WHITEPAPER: LENOVO THINKPAD TABLETS. PROVIDING EFFECTIVE BUSINESS SOLUTIONS that was taken over by Lenovo last year. An interesting feature is that the software is able to auto- matically recognize the contexts in which mobile users are accessing cloud data and to configure the presentation of that data accordingly. If users access their desktop via their PC, the software provides access to all data and applications and synchronizes them with desktop programs. When on the move, users can launch their desktop from their Internet browser. If there is only limited bandwidth, the tablet will know to leave out data-hungry services like multimedia. Innovations from Intel have been a primary driver behind these kinds of context-aware services. This solution is already being used by a company specializing in facility management. The business was faced with the challenge of its geographically widespread employees processing company data on very different devices, including their own personal computers and phones. This meant that employees compromised the company's security when working from home or onsite with customers. The Stoneware® webNetwork® solution now provides all company employees with their own virtual desktop, which they can access via any device and which meets all the security criteria. SECURITY Security is a particularly important topic when it comes to using tablet computers in a busi- ness environment. The trend towards BYOD (bring your own device) is presenting IT depart- ments with significant challenges. It can take a great deal of time and effort to ensure that the different platforms on tablets and other mobile devices comply with a company's security guidelines. The Lenovo ThinkPad Tablet 2 offers the invaluable advantage that it operates on Windows 8 Pro. This means that it can easily be integrated into the existing security system for PCs and laptops. A further problem is that tablet computers are seldom equipped with a Trusted Platform Mo- dule (TPM), a chip that bolsters a computer or similar device's basic security functions. TPMs reduce a device's susceptibility to viruses and malware, making them ideal for use in large companies and public authorities. The Lenovo ThinkPad Tablet 2 offers this technology, and goes further still by giving users a choice between TPM 1.2 and TPM 2.0. It is also important that security measures account for the risk of loss or theft, as this can lead to information being read or misused by unauthorized persons. To tackle this problem, companies need management functions that allow data to be remotely deleted and devices to be located via GPS positioning. The Lenovo ThinkPad Tablet 2 is equipped with Absolute® Computrace® technology, a program embedded in the device's firmware that offers the advan- tage that it cannot be deleted. If a tablet is reported stolen, companies can search for it using Absolute agents and remotely delete data or activate functions on that tablet. One Lenovo client in the financial services sector uses this technology to ensure that important information does not leave Germany. If a device "notices" that a user has crossed the border, it will automatically restrict his or her access to sensitive information. These func- tions are also known as "geo-fencing". PROCESS STREAMLINING Tablet computers offer huge potential for simplifying time-consuming paperwork, as they com- bine the intuitive simplicity of working on paper with the possibility of maintaining a permanent link to back-end systems. The tablet takes away the need for the extra work that can arise when transferring information to another medium, as here the information is fed directly into the databases and specialized software. 5 WHITEPAPER: LENOVO THINKPAD TABLETS. PROVIDING EFFECTIVE BUSINESS SOLUTIONS One example of this is a lengthy task carried out by one of the world's largest airport operators: five to six times a day the navigation lights on the airport's landing strips have to be inspected. In the past, this process was carried out using paper, and after each inspection the results had to be manually entered into the control system. In order to streamline this pro- cess, the airport operator now uses ThinkPad tablets. The tablets' map application displays the inspector's route, and he or she can mark the location of any faulty lights directly onto the device, which then immediately enters the information into the database via GSM radio. This function not only reduces paperwork; it also means that if a faulty light is found the inspector can take a photograph of its position and begin the replacement process immediately. Other businesses are using these devices in a similar way to streamline other documentation processes. Some insurance companies, for example, log incidents on the tablet while also using the camera for documentation purposes. Another Lenovo client - a large construction company in Norway - uses this method to record accidents that occur on its construction sites. Tablets are also increasingly being used to help carry out and speed up entire personnel processes as they allow quick, mobile access to the relevant applications and documents. Job interviews can be documented on the device, for example, and shared with other HR personnel. SAP software has been especially develo- ped for this function and other business-related tasks, and this software is now also available in mobile apps. The Lenovo ThinkPad Tablet 2 is certified for these SAP apps. Tablets can also be used to streamline stock ordering. A major Lenovo client in the retail sector uses the ThinkPad camera to photograph its shelves, and an integrated application then automatically determines which items come from which manufacturer and how much stock needs to be re-ordered, automatically triggering the order process. This saves a huge amount of time spent on filling in forms, transferring payments, and ordering by mail, as well as helping to reduce mistakes. The aforementioned retail company uses another of the tablet's functions to coordinate promotional campaigns on the shop floor. The sales representative can mark an area of the sales space, create a picture, and add a to-scale virtual display stand or shop-in-shop to that picture. The store manager can then agree upon the campaign or suggest amendments, trig- gering a process for achieving the desired results. RETAIL POS SOLUTION AND PARTNERSHIP WITH VERIFONE® Relatively One more highly innovative Lenovo solution is helping another major retailer. The company's specialist sales assistants are equipped with ThinkPad tablets that have an integrated barcode scanner and card reader. The tablets also have an app that shows the company's entire stock catalogue and that can locate and communicate with other colleagues in the building. This means that when a salesperson is speaking to customers he or she lite- rally has at hand all the information needed for closing a sale. With the help of the catalogue and the collaboration feature, salespersons can offer customers fully comprehensive informa- tion, while the barcode scanner, card reader and the virtual catalogue enable them to iden- tify the product, calculate the price, make up the check and provide a receipt - the latter is primarily made possible thanks to VeriFone's secure PAYware® mobile technology, which is integrated into these special ThinkPad tablets. Windows 8 Pro 6 WHITEPAPER: LENOVO THINKPAD TABLETS. PROVIDING EFFECTIVE BUSINESS SOLUTIONS The collaboration feature is a very worthwhile addition, as this app gives the user a direct line to experts in the manufacturing team. If a customer has a particular question about a washing machine, for example, that the salesperson cannot answer, he or she can use the tablet to im- mediately contact one of the manufacturer's support staff - and thus not leave the customer waiting. BUSINESS INTELLIGENCE The immediate and integrative editing of processes through a tablet computer has the added advantage of simultaneously providing a sort of quality and success analysis - which is also of interest to the sales sector. The aforementioned SAP range of apps that are certified and available for the Lenovo ThinkPad Tablet 2 can be particularly helpful in this regard. In the retail solution described above, we see the advantages of such business intelligence features: not only can the salespeople operate the entire sales process through their devices, sales performance is also automatically documented and analytically processed according to certain criteria. Those in charge of the program can then see at a glance which salesperson is particularly successful selling which items or which business segment needs improving. MULTIMEDIA Tablet computers are mainly popular with consumers for their multimedia functions. However, these functions can also be used to good effect in a business environment. One Asian car manufacturer, for example, uses the augmented reality function for its sales processes. This technology allows users to display the actual surroundings of the sales floor on the tablet's screen and then project onto it virtual additions or alterations. So if customers want to see their dream car in a different color or with different features (for example four doors instead of two doors), the salesperson can immediately show them this on the tablet. Another important Lenovo client that uses this function is a French real estate agency, which uses the tablet app to supplement its conventional printed brochures. Using the Lenovo ThinkPad Tablet 2, the client is able to incorporate additional animations and films into the pro- perty presentations, which would not be possible with only the print version. One large automotive group also solves the challenge of ensuring standardized sales materials with the help of Lenovo tablet computers. Here, the problem is often that marketing materials are available in differing or outdated versions. To solve this problem, the group is arming its sales personnel with tablets that only provide access to a secure server (a Lenovo- EMC NAS), on which the sales materials are presented in an approved, uniform setting. FORECAST - LIMITLESS MOBILITY According to market research carried out by Forrester, 12 percent of the 186 million tablets in circulation worldwide in 2013 are being used by businesses. In terms of annual sales figures, Forrester predicts a rise from 122 million in 2012 to 381 million in 2017 - so by 2017 a total of 68 million tablets will be in use in businesses worldwide. We must also remember that technological progress never stands still and that tablets' perfor- mance and range of functions will continue to grow. The business app market - the ecosystem of the industry - is flourishing. Devices are becoming faster and performing better, and battery life is getting longer. What's more, many manufacturers are experimenting with innovative display tech- nologies; in the meantime, for example, really big tablets - similar to PCs - are in use. 7 WHITEPAPER: LENOVO THINKPAD TABLETS. PROVIDING EFFECTIVE BUSINESS SOLUTIONS Talks are also underway on innovations such as flexible, "folding" screens and screens that simulate real surfaces. The growing number of tablet computers in use in business will lead to the development of even more innovative features and uses - the only limits are the boundaries of our imagina- tions! Development is progressing rapidly; any day now new business apps might appear on the market that turn traditional business processes upside down - as suggested by the examples outlined here. Business leaders and decision-makers are therefore strongly advised to take the time to seriously consider this topic. Copyright® 2013 Lenovo. All rights reserved. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. Lenovo may not offer the products, services or features discussed in this document in all countries. Lenovo, the Lenovo logo, For Those Who Do, Stoneware, webNetwork are all trademarks or registered trademarks of Lenovo Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. or other countries. Intel, the Intel logo, Intel VPro Ultrabook, Core Inside, and Intel Core are trademarks of Intel Corporation in the U.S. and other countries. Computrace and Absolute are registered trademarks of Absolute Software Corporation. VeriFone and PAYware are either trademarks or registered trademarks of VeriFone in the United States and/or other countries.. All other trademarks are property of their respective owners. Windows 8 Pro THOSE WHO www.lenovo.com