03

Executive Brief: Service Assurance

Establish trends

"

To leverage historical data to calculate

trends, identify potential problems and better plan for the

future

Monitor thresholds

"

To recognize when performance

metrics exceed both upper and lower boundaries, identify

problems early and understand when the application

delivery network is being under-used and over-taxed

Detect anomalies

"

To provide anomaly detection across

multiple data sources, providing an early warning system

for suspicious behavior, problems, policy violations or

configuration errors

Issue alerts

"

To notify the proper individuals in various

formats including alarm, email and page when there is

an issue that needs to be addressed

Automate investigations

"

To automatically dive into

specific network activity at the moment an incident occurs,

instead of trying to recreate the problem or waiting for it to

happen again

Identify optimization targets

"

To determine the

applications and locations that make the best candidates

for acceleration technologies

Reporting

To make data collection and analytic processes as valuable

and useful as possible, the solution must be able to tailor

this information to the specific needs of any role or group,

including:

Engineers

"

Who require granular, detailed views with

drill-down and drill-across capabilities

Operations personnel

"

Who need at-a-glance status

information to know where their attention should be

focused at a particular moment

Executives

"

Who are interested in service level tracking

and the big picture

The solution should complement these capabilities with

a centralized, integrated portal that aggregates all data

collection, analytic and reporting components into a single

visualization, streamlining management processes and

eliminating the need for multiple, team-centric tools.

The CA performance management solution is built around

technology acquired from NetQoS and includes two key

products:

CA NetQoS ReporterAnalyzer

"

For visibility into network

usage, including the protocols, hosts and conversations

occurring everywhere on the network, without the need

to deploy and manage expensive probes

CA NetQoS SuperAgent

"

For application response time

monitoring across server, network and application segments,

without requiring the use of server or client-side agents

These two tools work in concert to provide comprehensive

measurement and monitoring of network usage and

application delivery performance, helping organizations

deliver a consistent, high-quality service across the network.

These tools feed the CA NetQoS Performance Center, which

unifies all data collection, analytics and reporting capabilities

in a single repository that simplifies management processes

and facilitates accurate decision making.

In addition, the portfolio includes the following modules:

CA NetQoS NetVoyant

"

For network device performance

monitoring and management

CA NetQoS Unified Communications Monitor

"

For voice

and video quality-of-experience monitoring and management

CA NetQoS GigaStor

"

For long-term packet capture and to

recreate network usage and application performance for

analytical troubleshooting

About the solutions from CA Technologies