On Demand Webcast
Business Service Assurance: Are you keeping your customer waiting?

Key Takeaways

What can you expect to take away from this webcast?

• Hear how leading European organisations monitor internal & external business service performance to mitigate risk and accelerate their business
• Find out how you too can assure consistently good user experiences across multiple channels despite the mounting complexity of service delivery environments
• Quiz these experts on the specific nature of service assurance challenges they solved and how business service assurance helped
• Discover how business service assurance tools help retain and win custom, improve productivity, and grow

Experts

Moderator
Martin Veitch, Editor in Chief, CIO UK

Martin started his IT journalism career at PC Week in 1990 and joined Ziff-Davis UK in 1992 to help launch PC Direct, rising to become Deputy Editor. In 1996 Martin set up ZDNet News, an early web-based service. After joining IT Week as Executive News Editor in 1998, he was appointed Editor in May 1999 and Executive Editor in 2001. His other published work includes appearances in The Wall Street Journal Europe, BBC News Online, The Guardian and CFO magazine.

Kobi Korsah, Product Marketing Director, CA Technologies

Kobi is responsible for driving awareness and market development of CA Technologies� Service Assurance portfolio; which encompasses customer experience, application performance, IT infrastructure, and transaction process flow monitoring across physical, virtual and cloud. He has a passion for transformational technologies and methods for sustainable business advantage, and is a keen advocate for customer centricity in IT, and business driven service orientation. His core competence is effectively communicating the benefits of these technologies and methods to help IT effectively engage with business to enable a more agile organisation.

Mandy Zitola, Application Middleware Services Manager, TNT Express ICS

Mandy has nearly 30 years IT experience, 23 years of which have been with TNT Express, working in a number of areas such as Database Administration and Mainframe Systems Programming. For the past 5 years she has worked with WebSphere Application Server and Portal on Linux distributed systems and currently manages a team of 16 technical specialists responsible for the day-to-day support of a number of Application Middleware products.

Neil Ward-Dutton, Founder and Research Director, MWD

Neil Ward-Dutton is Founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His areas of expertise include business process management (BPM), enterprise architecture (EA) and service oriented architecture (SOA) and IT governance, and he is currently the lead analyst for MWD's BPM Continuous Advisory Service. Neil has acted an advisor to leading vendors, including IBM, Oracle, Microsoft, BEA, Hewlett-Packard, SAP, and Borland; and to large IT user organisations in Media, Government, Transport, Financial Services, and Telecommunications.

Tommy Hvid, Head Of The Web Technology Department, JN Data

Tommy Hvid is Head of the Webtechnology Department at JN Data. Tommy has extensive experience with Webtechnology focusing on Infrastructure and Application Integration (Management), IBM Websphere, Oracle Weblogic and Microsoft Internet Information Server platforms. Tommy is the initiator of strategic APM activities both as a stakeholder and ambassador at JN Data.

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