Innovation, productivity, agility and profit

Business process innovation is the Holy Grail for progressive IT professionals, who live and work in the midst of continuous change – some driven by technology, some driven by the markets.

The task for IT teams is to deliver the tools that can make this change an opportunity, not a threat. It means creating business-driven data and process management systems that deliver reliable, flexible, cost –effective services that are a platform for rapid innovation.

Watch this ComputerworldUK webinar and hear from Peter Craven, Senior IT Executive from Debenhams and Ben Eddy, Lexmark’s Senior Retail Industry Consultant as they share:

  • How you can streamline, automate and increase the accuracy of critical business processes
    to reduce the cycle time from days to minutes
  • The importance of freeing up your point-of-service workers so they can focus on Customers
  • How the right solutions that can provide greater customer satisfaction and an improved
    customer experience

Registration Details:


  • Mike Simons Mike Simons
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    Mike Simons

    Mike Simons

    Editor-in-chief, ComputerworldUK

    Mike is the Editor-in-chief of ComputerworldUK, joining IDG from Reed in 2006, where he worked on Computer Weekly and since 1999. He was editor at the launch of in 2001 and news editor of a combined Computer Weekly and operation from 2003. Mike helped Computer Weekly secure the Periodical Publishers Association awards as either “magazine of the year” or “campaigning magazine of the year” for four years out of five. Mike joined IDG as launch editor of ComputerworldUK and has recently also taken over responsibility as editor if sister site Techworld. Mike also sits on the SAP Global Quality Awards judging panel.

  • Ben Eddy
    EMEA Industry Consultant
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    Ben Eddy

    EMEA Industry Consultant, Lexmark

    Ben has worked extensively with retailers such as Carrefour, IKEA, Tesco and Woolworths to name a few across EMEA and Asia Pacific, through many store audits to examine customers' store operations and bring recommendations and best practice through projects and solutions.

    He recently worked on a global project to design a new output strategy and services that provides several millions of dollars of annual operating cost savings, whilst ensuring a 98% up time of print and increased staff availability in the shop floor.

    Lexmark has evolved its capabilities through the acquisition and development of strategic solution partners with strong retail focus. Ben has responsibility for implementing these solutions across EMEA within Lexmark's Retail customers. In particular Ben has experience within the new signage capabilities Lexmark has to offer retail customers.

  • Peter Robert Craven
    Project Services Manager
    Debenhams Retail plc
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    Peter Craven

    Project Services Manager, Debenhams Retail plc

    Peter Craven is responsible for the installation, support and maintenance of IT technologies into the Retail environment within Debenhams.

    Together with his team of Project Managers Peter has overseen Debenhams revolutionise their IT provision in stores in addition to expanding the business from 85 stores to the current 167 stores in the UK and Ireland. Most recently Peter has managed the cabling infrastructure and the printing badge release solution for the new Debenhams Head Office in London, where all 1500 London Head Office staff will soon be based.

    Peter joined Debenhams in 1989 after studying Business Studies in Birmingham. He worked in Store Management positions before embarking on a career in Systems in 1994. That period of time was invaluable in shaping the strategy Peter adopts when managing projects, always putting the customer first and seeking best value possible in every initiative.

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