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Why organisations need to support CPD for their IT staff

ITIL training provider AXELOS explains how CPD can benefit not just employees, but also employers. Supporting CPD for staff can help with employee retention as well as having an effect on the bottom… comes to staff retention and loyalty. Employees with structured development programmes that meet their…
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Whitehall yet to tackle 'huge' sprawl of legacy IT, warns Cabinet Office minister

Soon-to-retire Cabinet Office minister Francis Maude has warned legacy IT poses one of the greatest risks to efforts to modernise government digital and technology services. off VME mainframes installed in 1974. HM Revenue & Customs is currently readying to replace its…
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The end is nigh in Agile!

Ashfords lawyer Stewart James explains why Agile projects need to be flexible at the end, as well as through their lifetime In the last article we considered how customers can achieve a degree of price certainty without… that customers have the right and the ability to end a project as soon as its requirements have been… unless they provide a business benefit. Developing features as a series of iterations allows the customer
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Alibaba enters US cloud market, signaling global ambitions

Chinese e-commerce giant Alibaba Group is making a push into the U.S. cloud computing market, where it's expected to run into competition from, Google and Microsoft. attracting Chinese enterprises based in the country, before it expands to international customers in this… .4 million customers in China, where it's competing against Amazon and Microsoft for a share of the market… of new customers in the U.S. But not all Chinese tech companies have fared well in the U.S. market…
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Start planning to provide social customer support beyond Twitter and Facebook

Industry analysts travel—a lot. It is, therefore, no surprise that I care deeply about airlines’ frequent flyer programs and track the changes to those programs as closely as baseball obsessives track star players’ slugging percentages. interested in the topic at hand. In communities that regularly discuss brands, these customers are also more… likely to be exactly the type of high-value customers that companies want to provide with great customer… experiences. But brands need to decide when and how to engage customers in these forums they do not control…
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Voice: The lost piece of the BYOD puzzle

Everyone already knows the benefits that BYOD offers to their organisation, giving the workforce the simplicity and freedom to choose how they want to communicate and access data. But, whilst many BYOD strategies have been tried and tested to deliver best results, a key area tends to get overlooked: Voice, and how to easily split business and personal use. Download this White Paper to find out if you’re missing a piece of the BYOD puzzle and how you can fit it into place. , through services such as Skype. But if your star salesperson is taking an important call from a customer… . Our customers include security-conscious organisations such as BT, Cisco and the Ministry of Defence… share with you. We usually require a minimum order of 100 smartnumbers mobile users per customer
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Excellent: Android Ecosystem is Low-Margin, Fragmenting

Strategy Analytics has published some fascinating figures on the smartphone market. price-gouging its customers, extracting unreasonable levels of profit by virtue of its monopoly. In the… , is a great way for maximising the benefits to customers, rather than companies. There's another… fact that customers are locked in to its technology, with no hope of a painless escape to competitors…
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EU data protection reform 'badly broken,' civil liberty groups warn

Leaked documents show that the European Union's data protection is on its way to become an empty shell devoid of meaning, European civil rights groups warned Tuesday. whether a data breach is of sufficiently high risk to warrant notifying its customers. This would…
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Volvo CIO: Data privacy is now a priority alongside car security and safety

Connected cars can communicate personal data about drivers, including their entertainment preferences, their location and even if their nearest road needs gritting due to ice - and the security of this information is of utmost importance. physical safety and virtual safety - and privacy is one aspect of that so when it comes to customer data… , in our situation, the customer always owns the data. We do not sell or use the data in anyway without… opting in or getting consent from the customer.” Driver data that carmakers are beginning to…
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The Rising Value– and Falling Cost– of App and Desktop Virtualisation

No longer just for early adopters and innovators, desktop virtualisation has become a mainstream IT strategy for companies of all sizes. As business mobility and cloud computing transform IT, desktop virtualisation enables the transition to IT. Able to meet the needs of users more effectively and securely wherever, however and on whatever device they work from, IT can better support the business while fulfilling its mission of innovation. Download this whitepaper to understand the value of desktop virtualisation for users, businesses and IT. When vendors compete, desktop virtualization customers win.
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Achieve business continuity and keep people productive with remote access

Business continuity planning is essential to keep people productive during planned or unplanned disruptions and protect the business from consequences such as financial losses, damaged reputation, weakened customer and partner relationships and lost productivity. A complete business continuity plan must encompass both datacentre and workforce recovery, with technologies and best practices to ensure seamless operations no matter what happens. Download this whitepaper for an approach to business continuity based on flexwork, mobility and remote access that keeps both the workforce and the apps and data they depend on up and running. customer and partner relationships and lost productivity. A complete business continuity plan must… business from consequences such as financial losses, damaged reputation, weakened customer and partner… on, then the business is still down—and losing money, customers, productivity, reputation and…
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Taking your enterprise mobile: The executive checklist

Becoming a mobile enterprise means new opportunities for your organisation, but also means more risk. The time is now for a secure mobile device management solution that offers real-time defences at all layers of the mobile enterprise. Download this white paper to explore the security challenges associated with mobile devices in the enterprise, and develop a checklist to use as you cultivate policies to maintain control mobile business brings while safeguarding corporate IP, customer and employee data, non-public financial… ? custom applications?). Ensure that their app roll-out plans makes sense for the needs and risk profile of… choose. They should be able to secure any custom developed, third party or BYO mobile app, with…
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VMware takes on mobile networks with vCloud for NFV

VMware has jumped into the hot NFV market with a platform that lets service providers run their network functions as virtualized applications from different vendors. their carrier customers are all promoting NFV (network functions virtualisation) as the future of mobile…
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Seven things you need to know when making the case for Office 365

As the workforce continues to become more mobile and the office literally located anywhere, the reliance on a multitude of devices is brought into sharp focus. The cloud is the right architecture to reduce complexity and deliver services to employees anywhere, anytime on any device. How the cloud is harnessed to make this a success is open to debate. Download this whitepaper opinions on the Office 365 opportunity and sets out to arm you with the seven must-know things you really need to successfully make the case for Office 365 adoption. subject to a host of regulations surrounding data retention and retrieval and must demonstrate compliance… day-to-day and strategic IT challenges of our customers. This is achieved by blending the best… emerging technologies with professional customer service to answer these challenges and deliver economies…
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How to see into the future

Virtualising infrastructure is a relatively straightforward task. As your organisations familiarity with it matures the volume of virtual machines in your environment grows, after all a few clicks of a mouse and ‘hey-presto’ you’ve deployed another virtual server. Sometimes referred to as VM Sprawl, this is a big headache for administrators and managers alike. VM’s offer wonderful flexibility, but the ease of creation means that they can quickly spiral out of control. Download this whitepaper to help manage your virtualised environment. regularly recommend to our customers making their first-steps into virtualisation. Our position is in large… of our customers. This is achieved by blending the best emerging technologies with professional… customer service to answer these challenges and deliver economies previously not possible.
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