Customer retention
Customer retention News
Future CIOs will blend non-tech roles with traditional IT duties
Employee retention and corporate image are some of the issues that CIOs will have to consider as they manage technology CIOs will have to consider how technology affects other corporate departments in the future as well as handle traditional IT management functions, especially those accompanying mobile device management and greater data analysis, according to panelists who spoke at the MIT Sloan CIO Symposium in Cambridge, Massachusetts.read more »
Most top CEOs say they will spend more on IT
But CIOs are still not seen as close business advisors yet read more »
7 ways Alcatel-Lucent hopes to change the conversation
Maintaining flat revenue share over the past three years hasn't helped Alcatel-Lucent, but it remains bullish on its prospects read more »
Oracle reassures PeopleSoft users of future investment
PeopleSoft and Fusion Apps can coexist read more »
Advocacy group oppose antiporn bill requiring ISP data retention
A bill requiring ISPs to retain IP addresses for a year raises privacy concerns for several groups read more »
Oracle again waives extended E-Business support fees
Customers running version 12.0 of ERP get a three-year reprieve from extra costs read more »
more news ..
Maximising business flexibility with virtualisation
Register for this on demand webcast and find out how technologies can enable cost effective and secure virtualisation from your server deployments.
Accelerate Your IT Efficiency
View the latest capacity management resources including whitepapers, videos and news.
SAP
The best SAP and business news, advice and opinion. Keep up to date with the latest developments. Read more
Customer retention In Depth
How to avoid five common email management mistakes
Develop and implement your own action plan to avoid these pitfalls read more »
Email managers have a lot at stake. After all, the volume of global electronic messages sent via email dwarfs all other forms of electronic communication, including social networking. Since the inception of electronic mail, which, according to some internet historians, can be traced to a small mainframe app called 'MAILBOX' from the mid-1960s, human-to-human messages have been created, transmitted and stored in electronic format. But early email administrators could hardly have envisioned the complexity of current email infrastructure and the concomitant maze of technical, security, business and regulatory challenges.
Five business analytics tech trends and how to exploit them
Big Data, faster infrastructure, falling costs, mobility and social media - CIOs say these IT trends are transforming how their companies process data to gain valuable business intelligence read more »
How to attract and retain IT staff in 2012
Attracting and retaining skilled staff is all about money, flexibility and reward, social media, training and professional development read more »
How to find out what employees really think with 'sentiment analysis'
Text analytics software used to comb email and other applications to gauge employee satisfaction read more »
Replacing legacy applications: Problems solved
These four IT shops upgraded systems for different reasons, but getting business involvement was key for them all. read more »
What to tell the CEO about CRM
Customer relationship tools can deliver enormous business value read more »
more in depth ..White Papers
A strategic process for hiring an 'all-star' team
Hire the very best people read more »
Leadership, capability and culture
The CIO's silent revolution read more »
more white papers ..
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Update: Mike Lynch leaves HP Autonomy
Source reveals 20 percent of Autonomy staff and whole management team have left since takeover
How to become a CIO
Expert tips on how to get that CIO job
UK cybersecurity professionals are ‘too old’, says Baroness Neville-Jones
Country faces severe skills shortage if problem is not addressed
How to write a request for proposal: A simple guide
The steps to a successful RFP: Write proposals that work
IT certifications lead to jobs and higher pay, says survey
We take a closer look at a survey which busts the myth that professional qualifications are nothing but a scam
Offshore rising - The growth of Indian offshore IT training
How travelling 4,000 miles to study can be much cheaper
Six key skills new IT graduates are lacking
IT leaders are looking for communication and customer service skills as well as computing ability
The future office: Yesterday, today and tomorrow
The future never arrives as planned, but these wild innovations will certainly keep things interesting.
