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Here are some of our latest articles from the last few days


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Sky overhauls contact centres with Citrix to serve 11.5m customers

Sky has overhauled its customer contact systems to serve its 11.5 million TV and broadband customers.
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NYSE network failure disrupts trading

Trading on the New York Stock Exchange (NYSE) was disrupted temporarily yesterday due to problems with its data processing network.
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Pick of the week's news


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Farmers shut out of online services by new identity scheme

Farmers have reacted angrily at being shut out of the new online service for Common Agricultural Policy (CAP) applications and payments.
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New Projects from the Ever-Protean World of Open Source

In my previous column, I pointed out that free software was now so successful, and in so many fields, that people might wonder whether there's anything left to do. The question was rhetorical, of course: the ingenuity of the open source community means that they will always find new and exciting projects. And not just the big one that I suggested of baking strong crypto into all our communication tools. There are countless other novel uses for open source, as these three very different examples below indicate.
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Sharp smartband LCD uses 1,000 times less power

Sharp is developing a "color memory LCD panel" for wearables that has dramatically lower power consumption, allowing smartbands, smartwatches and other devices with small displays to be used far longer.
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Hungary ditches Internet tax plans after protests

Hungary has ditched for now plans for an Internet tax after tens of thousands of people took to the streets last week protesting what they called an absurd and crippling measure.
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Sony's new mobile chief has hands full as handsets struggle

Sony's new mobile chief has a tough job ahead of him -- convincing people to buy Xperia smartphones.
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IBM joins Tencent to target China's growing enterprise cloud market

After partnering with Apple and Twitter for the enterprise market, IBM is doing the same in China with local Internet giant Tencent in a deal targeting growing businesses in the country.
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Right Size Your CRM To Your Needs

CRM solutions have been on the market for a long time. The first products were introduced over two decades ago, and many features are commoditised. New vendors are continually pushing the envelope on CRM capabilities and exploring the “white space” of capabilities that are not necessarily core to CRM.
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When it comes to mobile, IT is out of touch

Like it or not, mobile is the new gamemaker in business -- if you haven't adopted a mobile strategy that enables productivity on the go, rest assured that your competitors have. And even if you have, there's an arms race to build better, more user-friendly applications, faster.
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Samsung attacks Chinese rivals with new mid-range Galaxy phones

With Chinese vendors coming out with high-spec phones at affordable prices, Samsung is hitting back with two handsets sporting "metal unibody" designs that'll be targeting consumers in China with mid-range prices.
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Coca-Cola bottler migrates users from IBM Notes to Office 365 in single weekend

Coca-Cola Bottling Company United (CCBCU) has used Dell’s Notes migration services to move 1,100 user mailboxes and 2 terabytes of data from IBM Notes to Microsoft Office 365.
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FCC's Wheeler said to mull hybrid approach to net neutrality

The U.S. Federal Communications Commission appears set to reclassify broadband so that it comes under the agency's authority, but without explicitly prohibiting special access deals between broadband and content companies, according to a news report.
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