easyJet: IT shouldn’t block business users from buying SaaS apps

easyJet: IT shouldn’t block business users from buying SaaS apps

Bert Craven, enterprise architect at the airline, believes the benefits outweigh the risks

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Bert Craven, enterprise architect at easyJet, has said that IT departments should loosen their controls and let business users buy and deploy software-as-a-service (Saas) applications in order to drive innovation. 

He believes that IT should always secure and ring-fence core systems that are vital to the business’ operations, but it shouldn’t block tech-savvy business employees trying to deliver value through the public cloud.

“There have been secret PCs under people’s desks as long as there have been PCs – stuff that IT didn’t know about. IT has to decide the level of control that it really needs, not the level of control that it wants,” Craven told Computerworld UK.

“Lots of IT departments want to control everything, but we should be asking ourselves: what is the bare minimum of control and governance that we need to exert to make sure that nobody gets fired?”

He added: “You can only control so much and ultimately there are very determined people that will find a way around you, because it’s getting easier to buy stuff in the cloud. If you give everybody a little bit of freedom it’s far more beneficial.”

Craven’s comments come off the back of a Forrester and Microsoft report that has been released this week that finds that there are an increasing number of cloud projects coming out of businesses that are not driven out of the IT function. The report describes the business people driving these innovative projects as ‘change agents’, who are finding value for their company independently of IT, in the cloud.

Computerworld UK also spoke to Rob Fraser, CTO of cloud services at Microsoft, who said that these public cloud projects are almost always focused on applications and are important for companies if they want to drive business value.

“We have been finding ourselves engaging with a broader range of characters within the organisation, whether that be CMOs, product designers or heads of business lines,” said Fraser.

“Change agents are having an important impact in terms of being able to deliver business transformation and real value in the cloud. SaaS is being used as an important and effective tool in fostering innovation and business transformation in the company.”

He added: “These projects are exclusively focused on applications, which reinforces the idea that the business doesn’t really care about infrastructure, what they care about is functionality.”



  • Christopher Bird Bert Craven absolutely right determine whatthe organisation must control andunleash techsavvy employees to use cloud technologies to grow the organisationInnovation is theway out of the economic disasterthe country is in Donal Carroll Critical Differenceenable individuals toinnovate will create the businesses of tomorrow These individuals will be the ones that keep you in work
  • BruceStover Great Points The IT pendulum has been swinging to thecontrol side of operations for far too long The time to outsource applications to the cloud whenever practical is here The cost savings of not having to stay abreast of the latest technology alone makes it a must look at scenario Enterprises have been growing the IT fiefdom too long and the spend is getting out of hand in many cases SAAS application models will probably become the norm and inthe not too distant future we will all wonder why we waited so long to outsource large cost centers currently under the purview of IT In the early days of electricity almost all manufacturing companies generated their own power and had electrical department personnel on staff Eventually outsourcing that task eliminated the need to build update and maintain the equipment associated with generating power Outsourcing data storage and infrastructure to reliable independentcompanies such as AWS may well have the same effect on internal IT departmentsIT departments in some operations have turned into groups who are more concerned with protecting their control than growing the business The days of the IT guys being helpful in assisting you withnetwork and computing issues need to return
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