Outsourcing
McDonald’s signs up Fujitsu for IT support
Consolidates disparate suppliers to its 1,200 restaurants in UK and Republic of Ireland
By Anh Nguyen | Computerworld UK | Published 11:03, 03 August 11
McDonald’s has signed a five-year contract with Fujitsu for IT infrastructure support services for its 1,200 restaurants in the UK and Republic of Ireland.
Financial details of the contract were not disclosed.
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The fast food chain is consolidating services that were previously provided by separate suppliers, in order to simply its IT estate and the support it provides to restaurants. Around 60 percent of the restaurants are franchises, with the remainder operated by the company.
Under the contract, Fujitsu will provide IT support to the frontline services and back office functions of McDonald’s. This includes front of house tills and Point-of-Sale (POS), and drive-thru ordering, as well as in the area where food is prepared and served.
McDonald’s will measure Fujitsu’s performance on criteria such as overall call prevention and reduction, reduction in onsite engineering visits through remote diagnostics, improved satisfaction of IT support among restaurant staff and a reduction in the total cost of ownership of IT equipment over its lifecycle.
Jon Wolfe, business unit director at Fujitsu UK & Ireland, said: “As a leading brand in quick-service restaurants our IT support work must reflect the pace at which the business operates - the most critical part being to keep tills open and operating.
“However the role moving forward is as much about the customer experience and supporting new technologies that ensure agility in meeting customer demands, such as touch-screen ordering and contactless payments – both areas that McDonald’s is already deploying.”
