Carphone Warehouse has signed a “multi-year” infrastructure services deal with IBM for an undisclosed amount.
Under the agreement, IBM will manage Carphone Warehouse’s service desk, server, storage, desktop, network and datacentre infrastructure.
Simon Post, chief technology office at the Carphone Warehouse said he was "confident that this alliance will offer lasting benefits such as increased service levels and efficiency improvements".
The store chain has made a number of major IT announcements in the last two years. Last May, it said it had acted to improve relationships with its numerous outsourcers to make sure they delivered on their objectives.
In 2007, it said it had cut the time needed to extract business intelligence data from 12 hours to 30 minutes after upgrading to an improved data integration tool from Informatica. It also runs Enigmatec IT process automation and management software to improve its support for critical applications.
It uses a service oriented architecture to develop new internal IT processes, and installed HP Systinet software to better govern that activity.