BlackBerry falls flat again

BlackBerry falls flat again

Services down for unexplained reasons

Article comments

BlackBerry customers have flooded Twitter, saying their data services are down again today.

So far, manufacturer RIM has failed to offer any explanation for the new outage, or yesterday's lengthy 12 hour problem.

Sam Blake, a BlackBerry user in Birmingham, said she was considering changing her phone. “Argh Blackberry has gone down again! RIM are making my contract/phone decision easier by the day!”

“Blackberry not working again. Ridiculous!” wrote Lloyd-Scott Tyler, of London.

John, in Edinburgh, added: “Thank you blackberry for making my decision alot easier than I expected. I am definitely getting an iPhone now!”

Once again the problem has spread much further than the UK. Tselane Makhetha, a customer in Johannesburg, South Africa, wrote: “so #Blackberry doesnt feel the need to fix their problem-Two days in a row”. Users in Spain, Belgium, France, Germany and the Middle East also complained.

The comments echo those made by veteran analyst Richard Holway of TechMarketView, who said: "Most of the Tweets, and comments on my own Facebook page, suggested I (and the other 10m Blackberry users similarly affected) got an iPhone instead! Must admit I am sorely tempted now."

"Must admit the public comment from RIM seems to have been zilch – a PR disaster if you ask me," he added. "It’s one thing for a business-level service to be down for this length of time. Quite another for RIM to screw up its customer relations even further by not handling it correctly."

NOW READ: BlackBerry outage totally unexplained

Share:

Comments

  • Little Gidding Yes my Blackberry is down too Its inconvenient But do you know what I have a full stomach clean water and a roof over my head If peoples worlds fall apart when a smartphone doesnt work they probably need to take a long look at the way they are living their lives
  • Wayne Down here in the US for the last 75 minutes
  • Th Wilkinson We lost ADSL for 6 days here Cape Town 2 days is nothing
  • Thomas Ludwig Switzerland affected too intermittent service since yesterdayNo backup programmed at BB data centre Unbelievable
  • Sezz35 so how long is it going to be untill full services are ressumed im seriously thinking of changing to apple its pathetic im paying for a service that i cant use
  • 26 29 43 40 Reallly i want craaash my bb really its driving me crazy
  • 2722CB27 its joke 2days in a row the phone is down
  • Ahmoudy1991 its time 2 move on from blackberry they let us down time to get the iphone
Advertisement
Send to a friend

Email this article to a friend or colleague:


PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.


We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

ComputerworldUK Knowledge Vault

ComputerworldUK
Share
x
Open
* *