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Great customer experience is an elusive goal

Many companies talk about it but few deliver, a Forrester study found read more »

Havering and Newham councils to pilot software sharing project

Shared budgeting and forecasting solution part of wider plans to save over £10 million a year read more »

IBM sales dip 12 percent despite lift from new mainframe

It was IBM's 12th straight quarter of declining revenue read more »

Microsoft, Yahoo search deal amendment makes termination easier

Either company can terminate the agreement on or after Oct. 1 read more »

UK slips to fifth in Huawei's Global Connectivity Index

20 percent increase in ICT investment translates to 1% GDP growth says Huawei read more »

BT launches new service to 'ethically hack' cars, buses and trucks

Motor makers are worried about security - BT thinks it has the answer read more »

Windows XP upgrades over, UK businesses are buying fewer PCs

Windows with Bing surge offsets huge fall in commercial shipments, says IDC read more »

Most companies are not getting the full benefits of unified communications

Thought unified comms was a no brainer? In theory only read more »

Post Office ‘failed to investigate’ Horizon before prosecuting subpostmasters

Shortfalls could have been caused by malicious software, IT systems or human error, says independent report read more »

Accenture wins ‘NHSmail2’ contract

Secure e-mail service launched in 2002 is now used by 730,000 NHS staff every day read more »

Attacks against industrial control systems double

UK, US and Finland on the front line read more »

VMware prepares its virtualisation stack for Docker

VMware open sources a Linux distribution and access management software read more »

CSC army pensions staff to strike this week

Ex-Ministry of Defence IT employees say the contractor offered them a pay rise of just 9p an hour read more »

Docker update speeds and organises container deployments

Docker Engine 1.6 and Docker Registry 2.0 work together to make the software containter easier to manage read more »

Natwest and RBS customers hit by mobile banking outage

Mobile app users continue to report problems on Monday morning read more »

Keep Windows 10 preview up to date -- or face a dead PC

IT departments testing Windows 10's preview must keep the OS up to date read more »

Bullseye as Patriot missile firm Raytheon buys Websense in $1.9 billion deal

Security firms falling like skittles as defence giant turns to cybersecurity read more »

Updated: Bloomberg blames ‘faulty hardware’ for data terminal outage, as multiple redundant systems fail

Market data firm says it will conduct an investigation into failure of multiple redundant systems read more »

Just 1% of benefit claimants on Universal Credit

But DWP insists the rollout is making "good progress" and that plans are "on track" read more »

AMD withdraws from high-density server business

The company is ditching a business it formed by acquiring SeaMicro three years ago read more »

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