Transport for London misses deadline to award £62.7m contract

Transport for London misses deadline to award £62.7m contract

The end-to-end IT system will be outsourced to NSL Limited

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Transport for London (TfL) has awarded an outsourcing contract worth £62.7 million to NSL Limited, but missed its deadline to make a decision by five months. 

In a contract notice that was issued in November 2010, TfL said that it was looking to replace an “outdated” in-house IT operation that supports its Taxi and Private Hire Directorate (TPH). 

TPH manages 160,000 licensee records of taxis, taxi-drivers, private hire operators and private hire vehicles. It carries out field work activities to inspect the records of over 2,000 operators, as well as delivers on-street compliance activities for drivers and vehicles. 

The original tender document read: “Current operations are based largely on the use of hard-copy records, which severely limits operational efficiency.”

NSL Limited will now deliver an end-to-end IT system to support these services for 10 years. 

However, TfL had been planning to award the contract in October 2011, some 11 months after the original notice was issued. This was delayed and a decision was only reached in mid-February 2012, according to a recent awards notice. 

Computerworld UK asked TfL what had caused the hold up and how this would impact the project, but was told by a spokesperson that it was a “relatively short delay” and would not impact the “overall project deliverables". TfL did not provide any details about what caused the five month delay. 

TfL also recently announced details of an extended outsourcing agreement with supplier CSC, which, under the £21 million contract, will provide service desk and desktop support services. 

Around 13,000 IT users at TfL will be supported by the contract and it will also cover real-time passenger information for some London Underground stations. 


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