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CA 'helps' RBS resolve tech problem that led to massive outage

CA 'helps' RBS resolve tech problem that led to massive outage

Batch processing software from CA Technologies believed to be the culprit

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CA Technologies has confirmed that it is working with RBS (Royal Bank of Scotland) on fixing the technical issues that led to an outage of the banking group’s online services for millions of people for five days.

Customers of RBS, Natwest and Ulster Bank were affected by the outage, which led to customers not being able to make payments or see their bank balances online.

RBS has so far said that a technical problem occurred when it carried out a software update on Tuesday (19 June), which it fixed on Friday (22 June).

According to The Register, the RBS’s problems occurred when a failure occurred in its batch scheduling software CA 7 Workload Automation. Although the tool automates some processes, it needs to be maintained and overseen, which is where The Register’s sources claimed that the issues occurred.

Furthermore, a reader comment on The Guardian last Friday claimed that the problem was caused by a “botched ‘upgrade’ to the CA7 batch scheduling suite and the loss of the schedule”.

In a statement, CA said: “RBS is a valued CA Technologies customer. We are offering all assistance possible to help them resolve their technical issues, which are highly unique to their environment.

“We do not comment on customer confidential issues.”

RBS, meanwhile, declined to comment further on CA’s involvement, and, when given an opportunity to point out any inaccuracies with The Register’s report, declined.

“The focus right now is on fixing the problem, which was triggered during a software system upgrade, but we can’t go into any more detail than that at this stage,” the RBS spokesperson said.

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Comments

  • Guest This is weird To do such an important upgrade why didnt they carefully plan and run abundant tests rehearsals etc Sometimes so-called saving efforts might bring your crisis
  • Sam Iam CA deserves all the blame that comes their way Their whole business model works like this buy a company with a large install base and huge SS streams Do not spend any money improving the software Collect SS streams for doing very little
  • Anthony JeremyPayne What a load of typical IT manager drivel
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