HSBC hit by IT hardware failure

HSBC hit by IT hardware failure

Customers unable to take out cash and make debit card payments

Article comments

Some HSBC customers were unable to get cash from ATMs and carry out debit card transactions yesterday evening, due to hardware glitch.

The problem occurred between 17:00 GMT and 19:00 GMT.

In a statement HSBC said: “For a short period of time on the evening of Sunday 20 May, an IT hardware failure, which supported some ATM and debit card transactions, meant that a small minority of HSBC customers were unable to withdraw cash or pay for goods.

“We worked as quickly as possible to restore both services, however we understand the inconvenience caused to customers and we apologise for the disruption.”

It is not known at this stage whether it was HSBC or a third party that was responsible for the hardware failure.

Customers using non-HSBC ATMs – those using HSBC cash machines were not affected – first started to be declined at around 17:00 GMT, and the bank said that the issue was resolved within 45 minutes.

As a “side-effect” of the ATM failure, shortly after HSBC’s debit card customers started to have their cards declined at point-of-sale (POS) transactions. This was resolved by 19:00 GMT, with full service restored shortly after, the bank said.

“Although the POS issue took slightly longer to resolve, Visa ‘stood in’ to accept debit card transactions so the vast majority went through as normal,” a spokesperson said.

Share:

Comments

Advertisement
Send to a friend

Email this article to a friend or colleague:


PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.


We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

ComputerworldUK Knowledge Vault

ComputerworldUK
Share
x
Open
* *