Virgin Media has confirmed that its broadband service is now working again after failing for customers all around the UK.
The cable broadband provider’s service went down on Tuesday evening for about an hour and a half at around 6.30pm.
A spokesperson for the company said that while some customers did not experience any problems, some customers could only access certain websites, while others could not access any websites at all.
“Some customers may have experienced problems getting online for a while yesterday evening. Our engineers quickly fixed the problem and service was restored before 8pm. We apologise for the inconvenience,” a Virgin Media spokesperson said.
The company has blamed the internet outage on a “routing issue”.
Virgin Media recently announced plans to double access speeds for most of its four million customers starting next month.
It plans to boost its top speed by a fifth to 120mbps for those paying for its top 100mbps offering.