Almost half of organisations lack basic management information and processes to ensure efficient running of their datacentres according to a survey by Aperture Research Institute.
The research revealed 49% of those surveyed o are not able to track physical changes in their datacentre including space, power and cooling.
Datacentre managers admitted to using between three to five different systems to store configuration information, making it difficult to aggregate information onto a single view. Only 6% of datacentre managers surveyed use a single system to document everything.
Aperture Research Institute, which specialises in datacentre research, said one reason for this lack of basic management information was the slow implementation of Information Technology Infrastructure Library (ITIL).
"ITIL grabbed a lot of traction within IT groups, but it stopped at the server," said Steven Yellen, vice president of product and market strategies at Aperture Research Technologies.
Yellen said just 29% of organisations were implementing ITIL, in the datacentre.
Datacentres confess to poor configuration management with less than a third implementing ITIL, Yellen said.
He pointed to an organisational divide between the IT department and the datacentre manager, with potentially damaging consequences.
“At a time when high-density equipment is becoming widespread, the availability of power and cooling information in the datacentre dictates its absolute limits on capacity. Without reliable configuration information, datacentres are increasing the risk of power outages and bad capacity planning," said Yellen.
“The disparity between IT and datacentre facilities in implementing good ITIL practices has created a situation where high density equipment is to being managed to appropriate standards. If this continues the number of disruptions in service will increase and costs will continue to rise.”
The state of the datacentre
Only 38% of data centre managers believe their configuration information is more than 90% accurate.
Almost 62% of those surveyed thought that more than 10% of their information was incorrect.
As many as 8% said that they did not trust half of their configuration information.
Yellen added that the pressure to reduce the environmental impact of the datacentre is going to encourage datacentre managers to look at ITIL.
"The move to a green datacentre is going to force people to bring that on. Power usage is just as important as storage. The push to go green, whether it be decommissioning old equipment to analysing power consumption, will push organisations to have an added level of detail around change management processes, and look more closely at ITIL."
Aperture Research Institute, a spin-off of Aperture Technologies, looked at 100 datacentre organisations across a range of industries including banking, government, insurance, healthcare, data services, retail and telecommunications.