Oracle buys Collective Intellect for 'social intelligence' tools

Oracle buys Collective Intellect for 'social intelligence' tools

The move is just the latest instance of the rivalry between Oracle and Salesforce.com

Article comments

Oracle announced Tuesday that it has agreed to buy "social intelligence" vendor Collective Intellect, which has technologies that allow companies to track and analyse the conversations their customers are having on social media websites.

Terms of the deal, which is expected to close in the second half of this year, were not disclosed.

Collective Intellect's platform includes a semantic analytics engine that derives insights from "tens of millions of conversations daily, transforming social conversations into actionable intelligence," according to an FAQ document on the acquisition.

The Boulder, Colorado, company was founded in 2005 and counts CNBC, Viacom Media Networks and General Mills among its customers.

This is the second social media-related acquisition for Oracle within the past month, coming shortly after the purchase of Vitrue, a maker of tools for running marketing campaigns through social media. Combined, the Vitrue and Collective Intellect technologies will create the industry's "most advanced and comprehensive social relationship platform," Oracle said in a statement.

Tuesday's announcement is also the latest development in the rivalry between Oracle and cloud-based CRM (customer relationship management) vendor Salesforce.com. The latter company has for some time reoriented its marketing messages and product strategy around social media, both in terms of directly tapping the social web, and creating user interfaces and tools that reflect the social mindset.

Salesforce.com on Monday announced the purchase of Buddy Media, a Vitrue competitor, in a stock and cash deal worth US$689 million (£449 million). While that could be seen as a response to Oracle's Vitrue deal, the same could be said of Oracle's decision to buy Collective Intellect, which offers capabilities similar to Radian6, a company Salesforce.com acquired last year.

Both Radian6 and Collective Intellect fall into a software category dubbed "listening platforms." These technologies have rapidly gained currency along with the explosion in social media sites such as Facebook and Twitter, providing a means for companies to determine the likes and dislikes of customers as well as to respond quickly to perceived problems and gripes, which can spread like wildfire through social feeds and content-sharing.

Share:

Comments

Advertisement
Send to a friend

Email this article to a friend or colleague:


PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.


We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message

ComputerworldUK Knowledge Vault

ComputerworldUK
Share
x
Open
* *