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Software audit lands Hampshire firm with £25,000 software license bill

Tiger Communications asked for audit

Article comments

Hampshire-based call management company Tiger Communications plc has reportedly paid £25,000 to the Business Software Alliance (BSA) after asking for an audit that turned up unlicensed software use.

The software involved has not been named, nor the precise circumstances surrounding its use. However, the BSA claimed that the company itself had asked for the investigation.

“This is a classic example of a business that has failed to manage its software properly,” suggested BSA compliance marketing director, Julian Swan.

Tiger Communications refused to admit liability and claimed the problem resulted from poor record keeping and not deliberate wrongdoing, the BSA stated in a press release.

“Once again, another company has failed to keep within the legal boundaries of software licensing," added BSA chair, Phillipe Briére, hinting at tension between the two parties.

"A company that specialises in call management should be aware of the importance of having quality systems in place to avoid compromising its standard of service. Regardless of the excuse, Tiger Communications is in breach of copyright law and now has to face the consequences,” he said.

Tiger Communications said it was considering a response to the story at the time of going to press.

The BSA regularly publicises the names of companies forced to license software after its investigations. Recently, it has started emphasising a slightly less harsh side, offering to advise companies on the best ways to stay compliant.

It is not known how many companies are sent such high bills after asking for an audit, apparently in good faith.

Earlier this month, the organisation started offering an improved bounty of up to £20,000 for those willing to supply inside information on possible illegal software use by their current or former employers.

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  • Sean-Robinson This is yet another example of the need to pay closeattention to your software license estate Being under-licensed can be verycostly indeed as Tiger Communications have now discovered But licensemanagement is much more than just a tool for avoiding fines from the BSA It ismore a means of ensuring you get the most value from the licenses you own and thatyour software always reflects the needs of your businessWith effective SAM in place you not only protect yourselffrom the administrative errors of poor record keeping which is what caught outTiger Communications in this instance but by having a live dashboard view of whichlicenses are in use and which ones arent you can strategically decide whichsoftware to redeploy renew or even retire Used to its full potential SAM canhelp businesses be more dynamic to change by allowing users themselves toamend their license entitlements to the specific task at hand For example sayyou require a particular piece of software for a 3-month project wherepreviously the license would stay unused with the user at the end of theproject preventing others from using it with effective SAM in place thelicense can be automatically returned to stock at the end of the project readyfor someone else to use itBy using SAM to its full potential organisations can notonly avoid the costs of being under-licensed but have their licenses workingfor them This is the true potential of SAM
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