DHL Supply Chain has rolled out its new Live Order Tracking System (LOTS) in an attempt to improve supply chain efficiency.
The system will provide real-time detailed order information and improve vehicle utilisation, said the logistics firm.
The internally-developed, bespoke web-based LOTS aims to "revolutionise the way that DHL staff and its customers view order information securely over the internet".
Andy Lightfoot, regional transport manager at DHL Supply Chain, said: “This IT innovation will bring complete clarity of delivery status to our customers without the need for them to make contact with us directly.
“LOTS provides an incredible level of ‘real time’ detail about an order by consolidating event information from multiple systems. In a nutshell this means that both DHL and the customer can see what’s happening with every product SKU (stock-keeping unit), at any stage of the logistics process, from order receipt, planning, picking, loading, dispatch and delivery, to confirmed receipt."
He said DHL's customer service account management teams and load planners can make more effective consignment decisions for customers throughout the day when using the system.
LOTS incorporates GPS vehicle mapping so that the firm knows a vehicle’s exact movements and location. It also flags any load discrepancies from the point in time that the delivery is made, so that these can be addressed immediately.
Allan Butterworth, vice president of IT for DHL Supply Chain’s consumer sector, said: “The project has taken 12 months to develop and implement and we are confident that it significantly improves our distribution service and that it will boost not only our customers’ supply chain efficiencies, but those of their customers too.
“LOTS is now up and running with three of our largest customers and we look forward to working with them to develop the system’s capabilities even further."