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September 01, 2008
Government plans £50m replacement for Child Support Agency IT
Third time lucky?
By Mike Simons
The government is preparing to spend up to £50 million on the development of core IT systems for its new Child Maintenance and Enforcement Commission.
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The commission is the successor to the government’s ill fated Child Support Agency, which has suffered from a decade of IT problems.
The Commission has issued a tender notice for the design and build of a new, fully integrated IT system to support the New Statutory Maintenance scheme, the government’s simplified regime for ensuring absent parents support their children.
Core elements of the system include: case management, case assessment, and payment calculations modules.
The agency wants automated scheduling of payments both incoming and outbound, as well as financial and arrears management and support for civil and legal enforcement.
The contract will cover the provision of all software and associated technology, including the design, development and testing of the system. In addition the agency wants support for the handover of the product to a hosting provider in preparation for live running and technical backup for a for a three month period after “go live”.
Completion of the system is targeted for June 2011, 30 months after the contract begins, on 31 January 2009.
The Child Support Agency, which the Child Maintenance and Enforcement Commission replaces, has suffered a string of IT failures. Its £456 million IT system, set up by EDS, had 500 faults three years after it went live, and is now being overhauled under an operational improvement plan, costing a further £320 million.
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Comments received
anita taylor said on Monday, 01 September 2008
I am fed to the teeth with this goverment they should be dismissed ASP
the squander of tax payers money is a disgrace I have had dealings with the CSA for the last 5years on behalf of my daughter
they have made so many mistakes relating to child maintenance that she has had a breakdown and fine it hard to cope with her life I feel so sorry for all the people that have had to deal with the imcompetance of this body called the CSA I have been a tax payer all my life and fed up paying for the life style of this Labour goverment we put in power who is distroying our life style any time I could speak publicly contact me I would be delighted to