Having evacuated to a hotel in Pennsylvania in the face of Superstorm Sandy, Scott Thompson's problems had only begun.

As the director of security engineering and technical systems for Novartis, a global pharmaceutical firm, he had to send out mass notifications warning Novartis employees in the affected states that their offices were closed. But he could not get to his own office in New Jersey, and would've been helpless if he had.

"Our site's Internet providers were knocked off-line," he recalls.

To continue reading, register here to become an Insider. You'll get free access to premium content from CIO, Computerworld, CSO, InfoWorld, and Network World. See more Insider content or sign in.