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The launch

Industry welcomes ITIL v3

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The road to v3

ITIL update – the chief architect explains

Too many 'experts' spoil the ITIL mix

ITIL helps Asian companies keep pace with growth

Toyota unit gets ITIL right second time around

ITIL shapes help-desk overhaul at JPMorgan Chase

New ITIL guidance gets more strategic

Avaya praises UK government rules

Best practice qualifications row finally settled

Opinions

ITILv3 gives strategy blueprint

What ITIL v3 really means to your business