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How to avoid cloud customer support worst practices

Customer support organisations were the earliest of adopters for CRM systems. Thanks to call centre software and the need to drive cost reductions and faster service turn-around cycles, the customer support organisation developed solid business processes, comprehensive measurement and good discipline. But that's all so last century. read more »

How to prep for a flood of Apple iOS devices in the enterprise

Consumer mobile devices will continue to besiege your network read more »

How to attract and retain IT staff in 2012

Attracting and retaining skilled staff is all about money, flexibility and reward, social media, training and professional development read more »

How to prevent your domain name from being hijacked

Domain name hijacking can lead to loss of business and expose your customers to malware. Here's how to stop it. read more »

How to opt out of social advertising on LinkedIn

Don't like being used as part of social advertising? Here's how you change permissions read more »

How to manage a company Twitter account as a team

Organise collaboration in maintaining business social media accounts read more »

How to upgrade from Vista to Windows 7

Using a Custom install gives you a clean copy of Windows 7 when you upgrade from Vista read more »

Deal with the firehose of enterprise data

Round the clock data gathering can lead to a capacity crisis read more »

How to set up Intel Smart Response SSD caching technology

We show you how to set it up and what kind of performance you can expect read more »

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Tablets are the future and I'm glad to see Ubuntu there Canonical to expand Ubuntu for smartphones and tablets

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Software engineering is an art form that should be practiced daily and no amount of jumping around with superficially learned multiple skill sets is going to be the silver bullet for enterprise What today's software developers need to know

It would be interesting to see LinkedIn applying this research globally rather than just focusing on the USA... plenty going on outside California LinkedIn data offers clues as to what makes an entrepreneur

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