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How to avoid cloud customer support worst practices
Customer support organisations were the earliest of adopters for CRM systems. Thanks to call centre software and the need to drive cost reductions and faster service turn-around cycles, the customer support organisation developed solid business processes, comprehensive measurement and good discipline. But that's all so last century. read more »
How to prep for a flood of Apple iOS devices in the enterprise
Consumer mobile devices will continue to besiege your network read more »
How to attract and retain IT staff in 2012
Attracting and retaining skilled staff is all about money, flexibility and reward, social media, training and professional development read more »
How to prevent your domain name from being hijacked
Domain name hijacking can lead to loss of business and expose your customers to malware. Here's how to stop it. read more »
How to opt out of social advertising on LinkedIn
Don't like being used as part of social advertising? Here's how you change permissions read more »
How to manage a company Twitter account as a team
Organise collaboration in maintaining business social media accounts read more »
How to upgrade from Vista to Windows 7
Using a Custom install gives you a clean copy of Windows 7 when you upgrade from Vista read more »
Deal with the firehose of enterprise data
Round the clock data gathering can lead to a capacity crisis read more »
How to set up Intel Smart Response SSD caching technology
We show you how to set it up and what kind of performance you can expect read more »
Live Comments
Tablets are the future and I'm glad to see Ubuntu there Canonical to expand Ubuntu for smartphones and tablets
By using SAM to its full potential, organisations can not only avoid the costs of being under-licensed, but have their licences working for them. This is the true potential of SAM. Software audit lands firm with £25,000 bill
Every once in a while something happens which restores some faith in humanity. Why It's Time to Party Like It's 2011
Software engineering is an art form that should be practiced daily and no amount of jumping around with superficially learned multiple skill sets is going to be the silver bullet for enterprise What today's software developers need to know
It would be interesting to see LinkedIn applying this research globally rather than just focusing on the USA... plenty going on outside California LinkedIn data offers clues as to what makes an entrepreneur
It is obvious that Apple's future innovation will be in the courtroom rather than in the lab where it should be. Samsung pulls Galaxy Tab 7.7 from IFA show after court order
Most Popular
Writing a statement of work
Don't let ambiguity damage your project read more »
Migrating to Exchange 2010 - what you need to know
Answers to the eight top questions to ensure a smooth, successful switch. read more »
How to prevent your domain name from being hijacked
Domain name hijacking can lead to loss of business and expose your customers to malware. Here's how to stop it. read more »
How to Block Google Ads in Gmail
Don't like Google Ads? Here's how to adjust your settings and block advertisers read more »
The best way to back up Microsoft Outlook
That old email might come in handy one day. read more »
Advice
Understanding web hosting providers - Seven terms to know
7 points to consider when developing an app
Mobile device management: Apple's extra little tricky requirement
Social business means cultivating a social culture
more advice ..In Depth
Europe cares about privacy, so you must too
The worst excesses of End User Licence Agreements
Westminster View: Rural, superfast broadband: an unattainable goal?
18 staggering stats from Facebook's IPO
more in depth ..Focus On
Facebook IPO
18 staggering stats from Facebook's IPO
What Facebook's IPO means for users
Facebook suffers outage a day after IPO filing
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