SI and tech insights
Appease customer demand and then give them the unexpected
Customer demands have certainly shaped the media and entertainment industry since its inception. And now, with always-on, always-connected digital technologies at everyone’s disposal, those demands have reached a fever pitch.
January 13, 2015 9:44:00 AM Read Full Post
Using data to sweat your assets
With demand picking up for industrial equipment manufacturers they are exploring how they might apply technology to existing assets as they wait to see if the demand is part of a long-term trend. For years, they have relied on automation to improve the output and efficiency of their plants, and to help them break through capacity constraints inherent in the prevailing manufacturing approach.
December 11, 2014 11:24:00 AM Read Full Post
Analytics and optimisation tools mean social media marketing should be a client-centred science
Social networks are growing at pace; by 2017, the global social network audience is expected to total 2.55 billion. Many financial services firms have responded to this shift by using social media to listen to their customers and monitor their brands, but they are not yet using it to generate tangible business benefits.
November 18, 2014 11:45:00 AM Read Full Post
Understanding buyer behaviour and maintaining competitive advantage
With the pressure omni-channel consumers are putting on companies to provide the most relevant and compelling deals 24/7, how can companies transform to deliver on this consumer need and maintain a competitive advantage?
November 06, 2014 2:58:00 PM Read Full Post
Digital technology can kick start productivity
by Mauro Macchi
On the surface at least, the European economy is recovering but it remains behind on competitiveness. The hangover from the financial crash remains with unemployment levels raging, and debt still at high levels in some countries. But despite the attention paid to the President of the European Central Bank’s latest monetary intervention, or the lively debate over the next President of the Commission, business leaders in many parts of the EU are more optimistic about the outlook.
September 11, 2014 12:18:00 AM Read Full Post
Use tech to focus on patients€™ needs and health system outcomes
The life sciences industry is poised on the brink of a digital revolution. In the next three years, rapidly improving digital technologies are set to disrupt the industry, as life sciences companies globally rethink how they research, produce,...
August 08, 2014 4:20:14 AM Read Full Post
As personal technologies continue to become engrained in everyday lives, retailers can take advantage of the power of these devices by investing in mobile and end applications
A number of technology trends over the past five years have dramatically altered the retail landscape. Today, every customer is a digital customer, with rapidly rising expectations about the quality and ubiquity of a seamless shopping experience...
July 25, 2014 12:37:31 PM Read Full Post
Manufacturing industries are riding a new digital technology and business wave
With UK companies spending £27bn on research and development annually, the ability to maximize the impact of R&D spend has never been so important. This has put the spotlight on the processes used to design and manufacture products, for...
July 21, 2014 1:13:51 AM Read Full Post
Retailers no longer define the customer experience; the digital customers are doing it for themselves
Today’s retail customers are a formidable force. In what is now an always on world, customer expectations are continually shifting, they browse online and often buy with their smartphones, yet they also like stores - provided their...
July 15, 2014 10:58:32 AM Read Full Post
The key to winning the battle for digital consumers
In today’s digital world, consumers are faced with a head-spinning plethora of choices when shopping. Companies in all industries - retail, healthcare, and financial services for example - are chasing the same customers on various channels...
July 04, 2014 9:22:12 AM Read Full Post