- Shadow IT enters the light - deal with it. Correct.This prediction bore out across the enterprise spectrum as I&O clients admitted they have stopped denying this trend and instead acknowledge that business units were bringing in even more cloud services and they would have to deal with this directly.
Our Forrsights Hardware Survey showed a significant increase in Enterprises saying they were establishing formal cloud management strategies. Sadly little tangible progress was in evidence that actual cloud management shifted to I&O departments.
We recommended as a first step earlier this year that enterprises publish formal cloud policies and less than 20 percent have done so.
- The uncool attempting to be cool - not cool. Wrong, sadly. Stop the madness already! We predicted that as the understanding about what makes a cloud service different from traditional IT proliferated (and it has) that we would see a commiserate decline in cloudwashing.
Sadly it only got worse. Kudos to the many high tech vendors who stopped doing this but shame on the enterprise I&O teams who made it worse. A virtualised infrastructure is NOT a cloud, folks. And you can’t tell your developers it is and think that’s good enough. When we say clouds offer self-service we don’t mean self-service to the help desk or to the I&O team - you have to give autonomy to your developers.
- A risky idea lands a big fish in jail. Wrong, thankfully. It’s every parent’s worst nightmare. Their rebellious teen pushes the limits and crosses the line. In IT such actions can not only affect the developer who takes the action but the whole company as well.
Our Forrester Cloud Developer Survey found that enterprises put a lot of applications into production on clouds in 2012 and about 20 percent used company intellectual property, customer records and other data subject to compliancy (see Figure 2), but thankfully 2012 didn’t see legal action from these moves.
That doesn’t mean we’re out of the woods, however. The fact that our survey showed such high use of this data on public clouds should be a wakeup call to the CISO and to I&O to get involved.
Figure 2 - Yes, developers are Putting Critical Data in the Cloud
- Conservative leaders ban the cloud as unhealthy. Wrong, thankfully. Honestly, the rebel in me was hoping this one happened. The climate was right for it with the on-going global recession making many governments think protectionist thoughts and the US Republican Party retreating to its most conservative core.
But the desire to keep a free market free in hopes of fueling the recovery won out. Both the EU and China had opportunities in 2012 to lay down such laws but both softened their stances instead. There’s still time for this prediction to come true, though, as cloud privacy remains a murky territory.
- The channel will face the music - reselling isn’t good enough anymore. Correct, but still a work in progress. This one feels somewhat like a broken record because we keep having to fight this battle. We at least seem to have established in the minds of the VAR and SI community that cloud services don’t need them for customer reach. But they do need them for customer influence.
Enterprises are still wrestling with the uneven handshake of cloud consumption and honestly don’t want to take the extra steps required to configure, integrate, monitor and supplement cloud services to match their internal expectations. This is where the channel value resides today but you need new skills to do this right.
We applaud the moves by Tata Consulting Services and Wipro who have created legitimate cloud brokerage services including developer self-service and SSO through their hosted cloud portals.
Arrow and IngramMicro are helping channel partners with at least centralised buying and support capabilities. Many other channel partners are taking similar approaches. But sadly most channels are still hoping for revenues the old fashioned way.
- Cloud cred will matter. Correct, but still a work in progress. The good news: Claiming cloud experience on your resume is no longer good enough. The bad news: cloud certifications and training were slower to emerge than needed. HP, EMC, Rackspace and others stepped in to fill the void in 2012 but most universities, industry associations and private training companies stayed on the sidelines.
Kudos to Rackspace who is now certifying third party training companies around its cloud admin training program but we need to see significant improvement here. It’s time for Amazon, Salesforce, Google and Microsoft to step in.
Our Forrester Cloud Developer Survey confirmed that nearly 90 percent of cloud developers maintain a personal account on their clouds of choice separate from the corporate account (See Figure 3) but this fact wasn’t exploited by any of the leading cloud conferences for meaningful hackathons or similar showcases. Opportunity missed. Who doesn’t want to be crowned the baddest cloud developer in the land? Will such a contest emerge at this week’s AWS Re:Invent Conference?
Figure 3 - Cloud developers maintain separate accounts
- Monkeys will go legit. Correct. Netflix did more in 2012 for educating developers about what it really takes to build and manage resilient apps in the cloud than any other member of the community by open sourcing its entire collection of code monkeys and its own provisioning and load balancing tools. While such tools haven’t been cemented into standard development practices you can hardly call these chaos generators a fringe development tool any longer. Have you unleashed them into your cloud deployment yet? Try it today.
- Your company will survive a major cloud outage. Correct? You tell me. Certainly if we use the 2012 cloud outages at Salesforce.com, AWS and Azure as measures I’d argue a lot more of you survived than would have in 2011. For three years now we have been preaching that application resiliency in the cloud isn’t determined by the cloud provider but by the application owner. Each major cloud outage serves as a chance for you to test your configuration resiliency and far fewer firms reported outages in 2012. Performance suffered in many cases but survivability is proven.
- You will finally have to budget for public cloud spend. Correct? Again, I put this to you, the reader, to answer this one. Certainly among Forrester clients we found a significant increase in formal funding for cloud consumption. One positive sign here was the degree of AWS customers who bought into its Reserve Instances discount program. Cloud cost monitoring vendor Cloudyn reported in Q4 that 48 percent of its clients made this commitment in 2012. That’s at least a 12 month budgeting of cloud consumption, which is clearly a shift from credit card buying to the formal purchase order.