Infrastructure & operations
There is correlation between employee satisfaction and good customer experience
Forrester's Customer Experience Index (CX Index™) shows that the key determiner of a company's success is customer satisfaction. We can also prove that there is a strong correlation between employee satisfaction and customer perception and opinion, which is more pronounced with those employees who have a greater impact on your customers.
May 26, 2015 10:41:00 AM Read Full Post
Disrupt or be disrupted - internally and externally
With the threat of Digital Disruption all around us, we all need to up our game.
May 22, 2015 10:37:00 AM Read Full Post
Moving to a 3-year replacement cycle changes your buying and design criteria
Investment protection is hogwash in today's fast moving business and technology environment.
May 18, 2015 10:17:00 AM Read Full Post
Infrastruture architects face some interesting choices
Recently we’ve had a chance to look again at two very conflicting views from HP and Facebook on how to do web-scale and cloud computing, both announced at the recent OCP annual event in California.
March 26, 2015 11:38:00 AM Read Full Post
Standardised x86 servers are just the start
We have been watching many variants on efficient packaging of servers for highly scalable workloads for years, including blades, modular servers, and dense HPC rack offerings from multiple vendors, most of the highly effective, and all highly proprietary. With the advent of Facebook’s Open Compute Project, the table was set for a wave of standardised rack servers and the prospect of very cost-effective rack-scale deployments of very standardised servers
March 24, 2015 11:01:00 AM Read Full Post
Aggressively targets mobile workloads with new z13 announcement
On one level, IBM’s new z13, announced last Wednesday in New York, is exactly what the mainframe world has been expecting for the last two and a half years – more capacity (a big boost this time around – triple the main memory, more and faster cores, more I/O ports, etc.), a modest boost in price performance, and a very sexy cabinet design
January 20, 2015 9:45:00 AM Read Full Post
But there are cloud-based big data solutions for us all
If you think you can do big data in-house, get ready for a lot of disappointment. If the data you want to analyze is in the terabytes in size, comes from multiple sources -- streams in from customers, devices or sensors -- and the insights you need are more complex than basic trending, you are probably looking for a data scientist or two.
January 07, 2015 9:57:00 AM Read Full Post
BYOD, consumerisation and shadow IT mean you need a method for examining consumer tech innovation
I'm at Las Vegas this week for the 2015 Consumer Electronics Show (CES) because Infrastructure & Operations leaders should – and do – need to keep tabs with the latest consumer tech trends.
January 06, 2015 10:05:00 AM Read Full Post
Performance and Isolation Drive Consideration
Why use a bare-metal cloud if you are going to end up running your workloads on dedicated physical servers? Agiltiy is just one answer.
December 17, 2014 10:02:00 AM Read Full Post
Google Glass and Apple Watch are just the start
You don't need a wearables strategy that is independent from your mobile strategy, but you do need a wearables strategy....
December 09, 2014 12:18:00 PM Read Full Post