IDC Insight

Experts from research firm IDC share their market-leading insights. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy

  • How do you engage the customer when the customer is the bank itself?

    Workforce optimisation tech provider Verint has undertaken a fascinating initiative to document and improve the way it engages its customers across all of the industries it serves, including financial services. This initiative, which they call the Customer Experience Journey, although created with the humble goal of improving client relationships, has far-reaching implications for the highly-regulated financial services industry, where vendor partners have become more and more strategically important to the institution, and where IT providers have come under increased scrutiny in the context of 3rd party risk.

  • Retail forecasting. It's time for a rethink

    I've been thinking about forecasting in the context of 3rd Platform characteristics of cloud computing, big data and analytics, social business, and mobility. Commercial forecasting applications came of age on the 2nd Platform. That business and technology model of forecasting is ill-fitted for 3rd Platform omni-channel retailing. This posting summarises my point of view.

  • Leveraging collaboration for service innovation

    At IDC Manufacturing Insights, we've spent a lot of time discussing with manufacturers how they are adopting 3rd platform technologies - namely cloud, big data, mobile and social - into their critical business processes and functional areas

  • Are we heading towards a case of too many SDDC stacks?

    Much of the messaging at the recently held 2014 VMworld conference was focused on the software-defined data centre (SDDC) or software-defined infrastructure (SDI). It is clear that the supplier community seems to be taking this concept to the...

  • Customer service is dead - long live customer experience

    A recent discussion with an experienced industry leader who is working to reimagine the role of the high street store has highlighted some important implications of current retail omni-channel trends that will have a profound impact on retail...

  • Analytic applications and the internet of things

    The rise of Internet connected devices presents opportunities to harvest the data and leverage it for new types of intelligent applications and services. This post reviews some of the factors impacting demand and supply of a new wave of analytic...

  • The new face of risk and finance

    A perfect storm is brewing across the global insurance industry. Unless you have been hiding under a rock these past years, you would know how the volatile markets and intensifying profitability pressures from mounting consumer expectations and...

  • When personalisation is not creepy

    Having dinner with some friends recently, the concept of how creepy it was that organisations were data mining and using your personal information came up. I sat quietly eating my fish and chips and my friends continued their rant. So that...

  • Amazon, mobile payments and the power of one-click

    Apple has had a unique role by owning the entire ecosystem their customers use. It's a role that could give them significant influence in payments. But with the reported release of an Amazon smartphone imminent, they may not be so unique. Apple...

  • SCM2014: Articulating a new vision for supply chains

    Held in Las Vegas in early-April of 2014, SCM2014 (formerly known as SAPinsider) was significant for me on two fronts. As we have noted in prior years, this event focuses extensively on the topic of the supply chain, so both sessions and...

  • The Conundrum of Big Data

    Big Data may be an overhyped buzz word today, with recent provocative headlines about Big Data from advancing human Genome research to find specific markers for cancer or genetic diseases, to Big Data analytics raising big privacy questions, as...

  • The connected car

    Connected, or smart cars, are no longer science fiction. Modern automobiles are being built with a large amount of electronics and connectivity, turning them into more than simple modes of transportation. This past February, the US Department of...

  • Oracle Industry Connection 2014: The Retail Angle

    We attended Oracle Industry Connection 2014 last month--its inaugural multi-industry customer conference fashioned after its successful retail industry event CrossTalk. The event offered additional proof points that Oracle's broad set of...

  • The heart of Bitcoin is still beating - part II

    Since my earlier post on Bitcoin, the cryptocurrency has continued to stir debate. Among other events, the inventor has been "unmasked," the IRS has issued rules regarding Bitcoin and billionaire Warren Buffett seemed to side with the Bitcoin...

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