HART of Outsourcing

  • Despite negative attention, outsourcing works

    “Don’t let the actions of a few determine the way you feel about an entire group. Remember, not all German’s were Nazis,” said Erin Gruwell, an American high school teacher so unorthodox and inspirational that ABC News...

  • NAO: Twenty five years of outsourcing

    The National Outsourcing Association is 25 years old this year - a quarter of a century advocating excellence in outsourcing. That’s a long time. But however long you perceive the length of time you’ve been in the game, unless you...

  • Innovation and transformation: do it for the right reasons

    While cost-cutting is the core goal for most outsourcing ventures, suppliers are always keen to make sure that innovation is also a priority of the contract. However, while it is all well and good to outsource a process and agree that the...

  • Offshoring - SMEs not feeling the full benefit

    Speaking about offshoring with a few of our SME members recently, they were telling me that for smaller companies, offshoring manufacturing isn’t quite as attractive as it used to be. It’s not just rising travel costs and...

  • George Osborne's budget - not mindful of the skills gap

    "We shouldn't be shy about identifying our successful industries and reinforcing them," said George Osbourne in today’s budget, as he outlined his plans to give British businesses "the self-confidence to: invest, expand, hire, innovate and...

  • Work like Sherlock with business analytics

    “You know my method. It is founded upon the observation of trifles,” said Sherlock Holmes. And maybe surprisingly, the Victorian sleuth is a lucid commentator on a major outsourcing trend for 2012: Business Analytics. Analytics is a...

  • Stand up and fight, or stand and deliver

    There’s much ado about cyber-crime at the moment. Last week’s report by McAfee and the Security & Defence Agenda, Cyber Security: The Vexed Question, considered the opinions of 330 policymakers and cyber security experts in...

  • Innovation is often a bricolage

    Necessity is the mother of invention. And when the City of London decided it had a litter problem, it turned to some rather inventive outsourcers to solve it. There are many definitions of innovation outsourcing. The NOA innovation Steering...

  • Cop shop outsourcing loophole must go

    It seems quite simply absurd that the Independent Police Complaints Commission (IPCC) does not have jurisdiction over outsourced workers that guard detainees in police stations. These people are working within police stations, working alongside...

  • Kickstarting the Economy

    Unemployment stands at 2.57 million, and it would seem that the government has no clear plan on how to get people back to work. An austerity plan is one thing, but getting folk back to work is vital. Employment wise, we’re heading in the...

  • Silicon Roundabout gets Googled

    The sun’s out, I’m just back from an excellent relaxing holiday, and there’s some great news for the UK IT sector. Happy days! I was positively delighted to hear that Google have taken out a building at the so-called 'Silicon...

  • Let the private sector guide the schools ICT curriculum

    Exam results are out again and, for the IT sector, make for disturbing reading. It’s not the actual results that are the real problem - it’s the worryingly low number of runners and riders. This summer, a paltry 4,002 people took IT...

  • Why Santander & New Call Telecom came back to Blighty

    As India teeters on the brink of double-digit inflation, Santander and New Call Telecom announce that they are bringing operations back to the UK. While this job creation is excellent news for the people of Burnley, Liverpool, Leicester and...

  • Lloyds TSB's route back to the black

    As he unveiled his strategic review, Lloyds TSB chief executive António Horta-Osório said “This bank is losing money. We have to get this bank supporting the UK economy, we have to get this bank profitable and we have to repay taxpayer...

  • The perils of client ambiguity

    I was told that in his engaging, thought-provoking presentation at the EOA conference last week, Carlos Flores Ramirez, Vice-President & Country Manager at NIIT Technologies Limited, said that a large percentage of IT outsourcing contracts do not...

  • Is offshoring the answer?

    In the last week, we’ve seen outsourcing hitting the headlines again, as the Public and Commercial Services (PCS) union refused to rule out strike action over Hewlett-Packard’s (HP) plans to offshore 200 jobs to India. The jobs in...

  • Outsourcing: changing the face of business

    I was extremely interested to see research published this week which suggested that Britain’s outsourcing industry is now almost as big as the financial services sector. The study, released by Oxford Economics on Tuesday, highlighted the...

  • Cloud computing - is there a silver lining?

    I’m often asked what the future of outsourcing is, and, as difficult as it can be to accurately predict what’s going to happen without using a crystal ball, it’s certainly worth considering the value that cloud computing is able...

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