After a long wait, Slack has announced the version of its popular work chat application that is designed for enterprises. On Tuesday in San Francisco, the company unveiled its new Enterprise Grid product, aimed at helping companies administer and connect multiple chat instances.
Grid allows business administrators to set up each team inside their organisation with their own centrally managed Slack instance. Those workspaces can then be linked together using shared channels, and all of the people inside an enterprise can direct-message one another, even if they’re not part of the same workspace.
Those features help deal with one of the biggest issues enterprises have encountered with Slack. The chat application isn’t really designed to support an entire business with thousands of people all working inside the same instance. But the only other option prior to the launch of Grid was to use a series of isolated Slack teams and give users membership to each one they needed to take part in.
Now, it’s possible for companies to create an archipelago of connected teams, which should be more useful for larger organisations.
It’s a key set of functionality that’s designed to appeal to enterprises, and comes a very short time before Microsoft is expected to make its Teams work chat application generally available.
While Slack has publicly welcomed the heavy competition from Microsoft, Teams presents a serious threat. A recent Spiceworks survey of IT pros showed that Microsoft’s chat app beat out Slack when it comes to planned adoption over the next year. Microsoft announced Monday that 30,000 organisations have already used Teams, even though it’s still in beta.
Grid may help turn some of that tide, however. Organisations that buy into it will give IT departments the ability to deploy companywide policies over how Slack works inside a particular organisation. For example, it’s possible for an organisational admin to prevent anyone from creating publicly shared links of Slack posts.
However, Grid also allows organisational admins to cede control of certain functionality to the people running each workspace. That means the marketing team can keep a lid on Giphy integration, while engineers share all the silly animated reactions that they want.
Slack has also integrated Grid with a team of 10 companies’ eDiscovery and Digital Loss Prevention systems, so that businesses can manage communications under the policies they apply to other material.
From an end user level, Grid has the potential to significantly simplify using Slack to communicate inside a large company. Each team will still get its own workspace, but those workspaces can be connected easily through shared channels that users from multiple teams can join.
While each workspace can have its own private work areas, everyone inside an enterprise will still be able to directly message one another.
In addition to the enterprise enhancements launching Tuesday, the company also previewed a series of upcoming search improvements that are aimed at helping people more easily find what they need inside a Slack instance.
The forthcoming search tools include new Channel Highlights and Daily Briefings features that are designed to show people the most relevant messages they may have missed. Noah Weiss, the head of Slack’s Search, Learning and Intelligence group, said in an interview that those features will be powered by a set of machine learning-based systems that take a person’s usage patterns into account to show them the most useful information.
"Overall, the theme here is that we want to make Slack the product smarter, and our customers more productive, the more that they use Slack," he said. "And the way that we're going to do that is we're going to try and organise and understand all of the knowledge that's passing through Slack every day. And then also be able to tap into this work graph that emerges from that Slack usage, which is really connecting the people and channels and topics together based how they all interact through Slack."
Slack already quietly rolled Grid out in beta with dozens of customers, including IBM and Capital One. Starting Tuesday, interested enterprises can reach out to the startup to set up a demo and start discussing a rollout.
Grid’s exact pricing isn’t set in stone. Slack expects it to be slightly higher than the company’s Plus plan -- which is priced at $12.50 per user per month when paid for annually -- but each deployment will be based around a contract that’s negotiated by Slack and the customer, similar to other enterprise software.
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