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Six ways to sabotage a negotiation
Avoid common pitfalls when dealing with colleagues, customers and business partners
By Lisa Yoon | CFO World | Published 13:37, 19 August 11
As any executive recruiter will attest, the effective exec counts masterful negotiation among his or her most valuable skills. Negotiation is a critical part of any businessperson's dealings, whether with vendors, customers or other external business partners, or with colleagues within the C-suite. Moreover, negotiation skills can be invaluable in career-related conversations.
This week's Stanford Knowledgebase newsletter features useful insights from Stanford Graduate School of Business professor and negotiation expert Margaret Neale. According to Neale, successful negotiation results from pursuing advantages in all possible circumstances. When executives lose sight of this big picture, they can fall prey to some common missteps in negotiation strategy.
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Here are some common pitfalls Neale cites:
Planning poorly
Pre-negotiation homework should be extensive and detailed. Things to consider before talks: your bottom line, your walkaway point and time constraints. Don't forget to consider alternatives in case you fail to reach an agreement.
Assuming the "pie" is fixed
Usually it isn't, Neale says of the size of the complex pastry that your deal starts out to be. Approaching a negotiation with assumptions about pre-existing limits can cost you the outcome you most desire. In negotiation exercises in her executive education classes, Neale says 20% to 35% of students assume "a fixed pie," and miss out on what both parties want.
Not listening to your opponent
Successful negotiation hinges on understanding your opponent's point of view and how he might evaluate your offer. Neale suggests "framing" your position to your opponent, i.e. presenting your offer in such a way that your opponent understands your view. This technique allows you to influence the level of risk your opponent will accept.
Being insensitive to cultural factors
Cross-cultural negotiations are not always just like negotiations at home. Understanding cultural differences can create huge benefits; ignoring them on the other hand can result in big problems.
Paying too much, or too little, attention to "anchors"
To reap the most benefit from the bargaining dynamic of "anchoring and adjustment" negotiators must begin the talks by clearly establishing the bases of negotiation. Lack of clarity at this crucial stage can cause missed opportunities.
Caving too quickly
Always negotiate, even if the initial offer meets your requirements. If nothing else, accepting an offer right away makes the opponent feel he or she could have done better. "Never give anyone their first offer," Neale says. "It makes them crazy."
